Quiz
Salesforce Admin 201 Test Chunk 4 (91-125)
Questions in this quiz (35)
1Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system admin use to meet this requirement? Choose 3 answers
- Apage layouts
- Bvalidation rules
- Csupport process
- Ddelegated administation
- Erecord types
2Which schedule type can be defined for a product? Choose 2 answers
- Aquantity
- Bproduction
- Cforecast
- Drevenue
3what item appears in a user's My Unresolved items after synchronization using Salesforce for Outlook? Choose 2 answers
- Acontacts not assigned to an account
- Bemails not assigned to a record
- Ccases not assigned to a contact
- Dnotes not assigned to a record
4Sales managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time off requests. Which permission should a system admin enable in a custom profile to meet this requirement in a private sharing model?
- A"view all data"
- B"view all for opportunities"
- C"read for accounts"
- D"read for opportunities"
5A system admin at Universal Containers create a new account record type. However, sales users are unable to select the record type when creating new account records. What is a possible reason for this? Choose 2 answers
- Athe record type has not been activated
- Bthe record type has not been set as the default record type
- Cthe record type does not have an assigned page layout
- Dthe record type has not been added to the sales user profile
6Which of the following is NOT a standard Salesforce application? Select all that apply (pick 2)
- AAccounts
- Bcall center
- Cmarketing
- Dinvoices
7The marketing team, several (but not all) executive users, and several (but not all) users from sales ops should be granted the ability to access several list views and a report folder. As the Salesforce admin, how would you structure access?
- Acreate a new public group and assign each user to this group. Specify the public group within the sharing criteria for each list view and the folder report.
- Bspecify the named users and roles within the sharing criteria for each list view and the report folder
- Ccreate a new role and assign each user to this role. Specify this role within the sharing criteria for each list view and the report folder
- Dcreate a new permission set and assign each user the permission set. Specify access to the list views and report folder within the permission set.
8Jim is a traveling sales rep and has just landed from a cross-country flight. He views his calendar in Salesforce and notices that his calendar appointments are displaying several hours off. What is likely the cause?
- Athe Salesforce org's time zone needs to be changed to reflect the change in time zone
- BJim needs to update the time zone on his laptop to reflect the change in time zone
- Cthe locale on Kim's user record is set incorrectly
- Dthe time zone on Kim's user record needs to be updated to reflect the change in time zone
9Universal Containers requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system admin use to accomplish this?
- Adata export service
- Bdata loader
- Caccount analytic snapshot
- Daccount report export
10Which statement about Chatter posts and comments is true?
- Aposts made to a user's profile are visible to all users in the organization
- Bposts to a user's profile are hidden from anyone below the user in the role hierarchy
- Cupdates to the chatter feed on a record are only visible to users with access to the record
- Dposts to a user's profile can be made private by checking the lock icon
11What is a method for adding content to Salesforce CRM Content? Choose 2 answers
- Alibraries
- Bdocuments
- Cchatter files
- Dattachments
12Data Loader can do ___ objects
- Anone
- Ball
- Cmost
13Universal Container uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password." What does the admin need to configure to meet this requirement?
- Asupport settings
- Bemail-to-case
- Cauto-response rule
- Dvalidation
14What task can a delegated admin perform? Choose 3 answers
- Acreate new user profiles
- Blog in as a user who has granted login access
- Cmanage specified custom objects
- Dreset passwords for all users
- Emanage users within specified roles
15The support group at Universal Container wants agents to capture different information for product support and inquiry cases. What feature should an admin use to meet these requirements? Choose 3 answers
- Apermission sets
- Brecord types
- Cfield-level security
- Dsupport processes
- Epage layouts
16What does a page layout allow an admin to control?
- Athe fields users see in reports and list views
- Bthe record types available to each role and profile
- Cthe business process and related picklist values displayed
- Dthe fields users see on detail and edit pages
17Bob is a Salesforce system admin. He creates a sandbox to test a feature that will require activation. Bob submits a case to Salesforce support from the production environment. Support requests the org ID of the environment that Bob would like the feature activated within. Bob can provide support the production org ID, as the sandbox and production org IDs will match.
- ANo, the production org ID will never match the org ID of any of its sandboxes
- Bonly in the case where the sandbox created is a developer sandbox
- Conly in the case where the sandbox created is a full sandbox
- DYes, the production org ID will always match the org ID of its sandboxes
18Which relationship can be selected in a custom report type where Accounts is the primary object and the Contacts is the related object?
- Aeach contact must have a related account
- Beach account may or may not have related contacts
- Ceach contact may or may not have related accounts
- Deach account must not have related contacts
19What should an admin consider with configuring workflow rules? Choose 2 answers
- Arules can be evaluated when records are created or edited
- Brule actions can take place immediately or on a specific date
- Call existing records are evaluated when a new rule is activated
- Drules must be deactivated before using an import wizard
20What action can a user with the standard system admin profile take? Choose 3 answers
- Aaccess a log of the records a user has viewed
- Breset all user passwords
- Cdefine and assign custom profiles to users
- Dassign feature licenses to users
- Edelete user records
21What option is available when scheduling a dashboard refresh? Choose 2 answers
- Aschedule the dashboard to refresh in different time zones
- Bsend a refresh notification to users with access to the dashboard
- Cdefine refresh times for specific dashboard components
- Dview and remove scheduled dashboard refresh
22Which component can be included in a custom home page layout? Choose 3 answers
- Atrending chatter topics
- Bmessages and alerts
- Canalytic snapshots
- Dpending approval list
- Edashboard components
23Which user is listed in the case history related list for case changes made for assignment and escalation rules?
- Athe user who created the assignment or escalation rule
- Bthe owner of the case when the rule was triggered
- Cthe automated case user specified in the support settings
24Which setting can a system administrator enable in the user interface? pick 2
- Achatter messenger for specific users
- Bcustomizable recent tags
- Cprintable list views
- Drelated list hover links
25When can a validation rule be used to prevent invalid data? choose 3 answers
- Awhen records are updated by a workflow rule
- Bwhen records are submitted using web-to-lead
- Cwhen records are deleted by a user
- Dwhen records are edited by a user
- Ewhen records are imported
26What is the purpose of the ideas community? Choose 2 answers
- Ato comment on and vote for idea posted by other community members
- Bto post customer ideas by logging cases on the ideas tab of the portal
- Cto provide access to articles that answer questions around an idea theme
- Dto invite customers, partners, and employees to submit ideas around a theme
27Universal Container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster. How can an admin meet this request?
- Aadd sales engineers to opportunity teams
- Badd sales engineers to accounts teams
- Cenable chatter feed tracking on opportunities
- Dadd chatter groups to opportunities
28Which are single data points:
- Agages and metrics
- Bmetrics
- Cnone of the above
- Dgages
29Universal Container is using a private sharing model. The US sales director needs full access to all records owned by the US sales represenattives. How can this be accomplished?
- Adefine a role hierarchy where the US sales representatives roll up to the sales director
- Bplace the US sales director in a quese with the US sales representatives
- Cgive the US sales director read/write/edit/delete object permission on the profile
- Ddefine a role hierarchy where the US sales director rolls up to the CEO
30What is required to make a user an approver in the approval process?
- Athe user must be set up as a delegated approver
- Bthe user must be in the same role as the approval submitter in the role hierarchy
- Cthe user must have read permission for the object in the approval process
- Dthe user must opt in to receive email alerts when an approval request is requested
31IPI support has office hours Mon-Sun 8am-8pm but does not work Christmas, Thanksgiving, and several other holidays throughout the year. Cases are escalated according to working hours within the organization. How should this be configured in Salesforce? (select 2)
- Aa recurring holiday must be added for each holiday and associated to the appropriate business hours
- Bconfiguration of business hours and holidays is not required
- CBusiness hours must be configured to define the working hours Mon-Sun 8am-8pm
- DSalesforce automatically adds holidays, simply select all that apply
32Jim has logged into Salesforce. He clicks the leads__along the top of the screen, and then clicks the new button. He enters a lead name, company, and demographic information, and clicks save. Jim has created a lead __ within the lead __.
- Atab, record, object
- Btab, object, record
- Cobject, tab, record
- Dobject, record, tab
33Which circumstance will prevent a system admin from deleting a custom field?
- Athe field is part of a field dependency
- Bthe field is used in a report
- Cthe field is used in a workflow field update
- Dthe field is used in a page layout
34Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an admin accomplish this? Choose 2 answers
- Acreate a page layout
- Bcreate a validation rule
- Ccreate a support processes
- Dcreate custom fields
35What permission is set in a user profile? Choose 3 answers
- Aactive
- Brun reports
- Cobject permissions
- Dmass email
- Emarketing user
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- Quiz on Salesforce Admin 201 Test Chunk 4 (91-125), created by Brianne Wright on 22/11/2016.
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- Brianne Wright
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