AVAYA 3101

Question 1

Avaya communication Manager utilizes several timers that facilitate gateway and endpoint
recovery when either is disconnected from their respective resources.

Accepted Answer

C. Both H.248 and H.323 link loss recovery either

Answer

A. H.248 link loss recovery

Answer

B. H. 323 link loss recovery

Answer

D. Neither H.248 nor H.323 link loss recovery

Question 2

Avaya communication Manager utilizes several timers that facilitate gateway and endpoint
recovery when either is disconnected from their respective resources.

Accepted Answer

C. Both H.248 and H.323 link loss recovery either

Answer

A. H.248 link loss recovery

Answer

B. H. 323 link loss recovery

Answer

D. Neither H.248 nor H.323 link loss recovery

Question 3

Which two SAT based tools are helpful in diagnosing call setup sequences and processor two?

Accepted Answer

A. List trace station/tac/ras command

Accepted Answer

B. Status media processor hoard

Answer

C. mst (Message Sequence Trace command

Answer

D. status processor -ip-interface

Answer

E. List measurements clan/dsl/a

Question 4

Which document would you use to interpret the information in the exhibit?

Accepted Answer

C. Communication Manager server Alarms

Answer

A. Communication Manager Alarms

Answer

B. Communication Manager procedures

Answer

D. Communication Manager Denial Event

Question 5

Which document would you use to interpret the information in the exhibit?

Accepted Answer

C. Communication Manager server Alarms

Answer

A. Communication Manager Alarms

Answer

B. Communication Manager procedures

Answer

D. Communication Manager Denial Event

Question 6

Which command can you use to troubleshoot port network routing/tracing problems to devices
greater than six hops away?

Accepted Answer

B. trace-rout

Answer

A. tracert

Answer

C. List trace

Answer

D. /user/sbin/tracepath6

Question 7

Which command can you use to troubleshoot port network routing/tracing problems to devices
greater than six hops away?

Accepted Answer

B. trace-rout

Answer

A. tracert

Answer

C. List trace

Answer

D. /user/sbin/tracepath6

Question 8

A user is a new employee of ABC Co. and their manager supplies them with 9600 desktop IP
telephone and login information and tells the user to plug the cord into the jack near their desk.
The user plugs in the telephone, lifts the handset, but there is no dial tone and call cannot be
made.

Accepted Answer

A. Unplug the telephone and plug it back again

Accepted Answer

C. Wait for the prompt for the extension number and password

Answer

B. returns the telephone because it is defective

Answer

D. Plug the telephone into another jack.

Question 9

Telephone bills indicate an unusual level of usage of outbound traffic on the inbound-only trunk.
Which command would you use to validate that calls are not being made on the inbound trunk
group only?

Accepted Answer

C. C. List measurements trunk-group

Answer

A. list trace tac

Answer

B. List measurement route-pattern

Answer

D. List measurements call-rate

Question 10

Avaya Aura System Platform (SP) is necessary for all Communication Manager (CM) Release 6.0
and higher.

What procedures do you use to update system platform supporting duplex services without
interrupting service?

Accepted Answer

B. Update standby SP, set standby CM as active, update other SP and set other CM as standby

Answer

A. Update SP only on the active side, force a server interchange and update SP on the other side.

Answer

C. Update SP only on the active side; the standby side is synchronized automatically.

Answer

D. Update both the active and standby SP at the same time.

Question 11

In addition to consulting Avaya Aura® Communication Manager Server Alarms (03-602798) for
interpreting the Server Alarms section of the Current Alarms Page as shown In the exhibit, what
other information source helps interpret these alarms l

Accepted Answer

B. SAT: display alarms command

Answer

A. Status Summary page (SMI)

Answer

C. Server manufacture’s maintenance documentation

Answer

D. SAT: display events command

Question 12

In addition to consulting Avaya Aura® Communication Manager Server Alarms (03-602798) for
interpreting the Server Alarms section of the Current Alarms Page as shown In the exhibit, what
other information source helps interpret these alarms l

Accepted Answer

B. SAT: display alarms command

Answer

A. Status Summary page (SMI)

Answer

C. Server manufacture’s maintenance documentation

Answer

D. SAT: display events command

Question 13

In Which three places can you look up the branch gateway firmware version? (Choose three)

Accepted Answer

B. GUI Device Manager

Accepted Answer

C. System Access Terminal (SAT)

Accepted Answer

D. Gateway command line

Answer

A. System Management Interface (SMI)

Answer

E. Linux command line

Question 14

You have activated Outcalllng but it Is sometimes delayed when sending out the notifications. All
the outcalling defaults will improve the situation?

Accepted Answer

C. Increase the maximum simultaneous ports and used for outcalling

Answer

A. Turn outcalling off and then on again.

Answer

B. Restart messaging

Answer

D. Change the outcalling start and end times.

Question 15

Which administrable Quality of Service (QoS) parameter can minimize packet delay, and thus
improve voice quality?

Accepted Answer

B. DiffServ

Answer

A. NAT

Answer

C. TTY

Answer

D. SIP

Question 16

With the trend toward convergence, more customers have been connecting their port networks at
remote locations across a WAN connection from Communication Manager.

 
Which timing consideration typically affects these remote port networks?

Accepted Answer

B. IPSI timers can be administrator from 3-15 seconds

Answer

A. CLAN timers can be administrator from 3-15 seconds.

Answer

C. the CM primary Search Timer can be administrator from 15-3600 seconds

Answer

D. H.248 Link Bounce Timer can be administered from 1-30 seconds.

Answer

E. H.323 Link Bounce Timer can be administered from 1-60 seconds

Question 17

Which update methods would you use to perform a media gateway firmware update?  .

Accepted Answer

B. Branch Gateway CLI with the Utility Server

Answer

A. SAT with the Utility Server

Answer

C. Communication Manager SMI and HTTP

Answer

D. Branch Gateway CLI with TFTP server

Answer

E. Branch Gateway CLI with a HTTP server

Question 18

Which two SAT commands are useful in monitoring overall system performance? (Choose two)

Accepted Answer

B. status health

Accepted Answer

C. monitor system

Answer

A. display user-profile

Answer

D. list station

Answer

E. display system-parameters maintenance

Question 19

You are configuring a subscriber’s mailbox and need to enable the call answer and other standard
mailbox capabilities.

 
Which type of permission should you choose to allow both capabilities?

Accepted Answer

D. Call-answer

Answer

A. None

Answer

B. Auto-attendant

Answer

C. Bulletin-board

Question 20

Avaya  Communication Manager (CM) translations and data sets on saved and managed through
two CM Interfaces:  the System Access Terminal (SAT) and the System Manage Interface (SMI).

Which statement states how you use these two interfaces to manager translation and data?

Accepted Answer

A. Translations are saved at the SAT and data sets are saved from the SMI

Answer

B. Both translations and data set can be backed up from the SAT.

Answer

C. Data sets are saved at the SAT and translation are saved from the SMI

Question 21

In which failover scenario is the Alternate Gatekeeper List used?

Accepted Answer

B. H.248 gateways that have lost connection to the server

Answer

A. H.323 endpoints that have lost connection to the gatekeeper

Answer

C. H.323 endpoints that have lost connection to the IPSI

Answer

D. IPSIs that have lost connection to the server

Question 22

The Communication manager trunk group that carries calls to Communication Manager
Messaging in H.323 integration should have which option in the Group Type field?

Accepted Answer

B. ISDN

Answer

A. H.323

Answer

C. SIP

Answer

D. Q.931

Question 23

A subscriber is not able to receive new messages. The voice messaging administrator checks the
system and notices a large number of threshold exceptions for the subscriber. The administrator
needs to resolve the threshold warnings and enable the subscriber’s mailbox to receive new
message without affecting existing messages.
What would you recommend to the voice messaging administrator?

Accepted Answer

A. Log into the system using Profile 18 and Increase the mailbox space on the Subscriber or COS.

Answer

B. Log into the system using Profile 18 and decrease the message retention time on the
Subscribers or COS screens.

Answer

C. Log Into the system using Profile 19 and increase the message retention time on the
Subscribers or COS screens.

Answer

D. Log into the system using profile 19 and decrease the message retention time on the
Subscriber or COS screens.

Question 24

Communication Manager Messaging users are reporting that their message lights do not come on
when broadcast messages are delivered to their mailboxes.
How can this be resolved?

Accepted Answer

C. Change the system administration screen so that the broadcast message is delivered during
the "System Prime Time".

Answer

A. Set up the broadcast mailbox to automatically turn on message notification.

Answer

B. Change the subscriber broadcast permissions to "Both".

Answer

D. Have the user turn on message notification when the y creates the broadcast message.

Question 25

An IP telephone is registered and has dial tone, but Telephones In the same work area work
properly.
What  Is the likely source of the problem?

Accepted Answer

C. Station administration

Answer

A. Faulty gateway port

Answer

B. Incorrect dial plan

Answer

D. Trunk group administrator

Question 26

Avaya Communication Manager 6.0 offers the Feature and Evolution server options. Which two IP
station protocols do the Feature and Evolution server options support? (Choose two)

Accepted Answer

A. SIP

Accepted Answer

D. H.323

Answer

B. T.38

Answer

C. RTP

Answer

E. UDP

Question 27

A user is unable to complete a call and you have initially determined that the user dialed a valid
number. You have replicated the conditions and have run a list trace station report; however you
would like a complementary log file to confirm the report.

Accepted Answer

A. Log manager debug trace

Answer

B. Communication Manager restart log

Answer

C. Linux syslog

Answer

D. Linux access security log

Answer

E. Linux scheduled task (CRON)

Question 28

If you need to investigate increased activity or unusual usage patterns, such as a heavy call
volume on ports assigned to out-calling in Communication Manager Messaging, which report will
help establish traffic trends?

Accepted Answer

A. Network Load Daily Traffic Report

Answer

B. Remote Message Daily Traffic Report

Answer

C. Remote Messages Hourly Traffic

Question 29

Which SAT command lists the status of LSPs and ESSs?

Accepted Answer

A. List survivable-processor

Answer

B. display system-parameters duplication

Answer

C. List configuration stations

Answer

D. status station

Question 30

A subscriber is connected to the server through a LAN session and accesses the subscriber
mailbox using an email client but is not able to download message on the client computer.
(Choose Two)

Accepted Answer

A. Trusted Server Access = yes

Accepted Answer

C. MCAPI Message Transfer = yes

Answer

B. Trusted Server Access = no

Answer

D. MCAPI Message Transfer - no

Answer

E. MCAPI Access = yes

Question 31

When making a call outside of the system, a user periodically gets an audio message, “cannot
complete call as dialed.”

Which commands helps diagnose this problem?

Accepted Answer

C. list trace station

Answer

A. busyout/release trunk

Answer

B. status trunk- group

Answer

D. list trace tac

Question 32

You need to create a now mailbox so that subscriber can send priority mail messages and file
attachments using Internet Messaging.
How do you enable a subscriber to send priority mail messages and file attachments using internet
Messaging from the Messaging/ PERMISSIONS  > menu?

Accepted Answer

A. Type = none
Priority Messages = yesMCAPI Message Transfer = yes, MCAPI Access = yes

Answer

B. Type = call-answer,
Priority Messages – yesMCAPI Message Transfer — no, MCAPI Access = yes

Answer

C. Type - none.
Priority Messages = no, 
MCAPI Message transfer = yes,MCAPI Access = yes

Answer

D. Type = call-answerPriority Messages = yes,MCAPI message transfer = yes,MCAPI Access = no

Question 33

Which two types of violations does the Communication Manager Security Violation Notification
(SVN) feature monitor and report? (Choose two.)

Accepted Answer

B. System Management Interface (SMI) login violations

Accepted Answer

E. Remote access barrier code violations

Answer

A. Media gateway login violations

Answer

C. Trunk access code (TAC. violations

Answer

D. Station security code violations

Question 34

Which linux command allows you to see what updates are currently loaded on Communication
manager and CM Messaging?

Accepted Answer

A. update_info

Answer

B. update_display

Answer

C. update_show

Answer

D. update_manage

Question 35

Which linux command allows you to see what updates are currently loaded on Communication
manager and CM Messaging?

Accepted Answer

A. update_info

Answer

B. update_display

Answer

C. update_show

Answer

D. update_manage

Question 36

Which two switching processes work together in an external call process setup? (Choose two)

Accepted Answer

C. Trunk group

Accepted Answer

D. signaling group

Answer

A. Hunt group

Answer

B. Pickup group

Answer

E. Abbreviated dialing group

Question 37

A number of LSPs have taken over due to a network failure or a defective server, where the
course is undetermined.
In which two ways can the system be returned to its normal configuration? (Choose two)

Accepted Answer

C. Automatically, based on call volumes or schedule

Accepted Answer

E. On-demand (forced. fallback

Answer

A. Automatically, after the system clock reset

Answer

B. Automatically, after the next save translation command

Answer

D. Only after incorrect administration is connected

Question 38

A Communication Manager Messaging user reports that someone is accessing their mailbox and
deleting messages.

Which logs would you check to see who logins into the mailbox and message status

Accepted Answer

A. Administrators Log

Answer

B. Subscriber Log

Answer

C. Mailbox Log

Answer

D. Activity Log

Question 39

Occasionally, a user in network region 1 lifts the handset to call a user In network region 2, and
although the active red and green lights are operable, there is no dial tone.

Which two possible causes should you investigate? (Choose two.)

Accepted Answer

C. DSP resources out of service

Accepted Answer

D. Network Region incompatibly administered

Answer

A. IP Softphone not enabled on the station form

Answer

B. H.323 and SIP endpoints are incompatible when used together

Answer

E. Station does not have a voice mailbox assigned

Question 40

In which two Interfaces can you look up a registered branch gateway serial number? (Choose two)

Accepted Answer

B. System Access Terminal (SAT)

Accepted Answer

D. Gateway command line

Answer

A. Browse Utility Server SMI

Answer

C. CM System Management Interface (SMI)

Answer

E. Linux command line

Question 41

You have administered a mailbox as an auto attendant but calls are not redirected when a presses
0 or *0.

 
Which option is most likely cause?

Accepted Answer

A. CALL TRANSFER OUT OP MESSAGING > Transfer Type dropdown menu > Enhanced cover
0

Answer

B. CALL TRANSFER OUT OP MESSAGING > transfer Type drop-down menu > Non

Answer

C. AUTOMATED ATTENDANT MENU> Treatment drop-down menu > call-answer.

Answer

D. AUTOMATED ATTENDANT MENU> Treatment drop-down menu

Question 42

Which command would you use to determine whether an LSP is registering with Communication
Manager?

Accepted Answer

C. List trace ras

Answer

A. List trace tac

Answer

B. List trace station

Answer

D. list trace media-gateway

Question 43

You are planning a Communication Manager update

What two methods can be used to determine whether the update is service affecting? (Choose
two)

Accepted Answer

A. Read the service-affecting conditions on the Patch Detail page in System Platform

Accepted Answer

D. Read the service-affecting conditions In the PCN/PSN that accompanies the CM update.

Answer

B. Read the service-affecting conditions on the Software Version page in the CM SMI

Answer

C. Read the service-affecting conditions on the Manage Updates page in the CM SMI

Answer

E. Read the service-affecting conditions on the Virtual Machine Management pages In System

Question 44

A  user reports that the caller's voice is loud enough but cannot be understood because of gaps in
the voice (syllables or words missing).

Which two issues can affect voice quality? (Choose two.)

Accepted Answer

A. Network latency

Accepted Answer

B. Packet loss or jitter

Answer

C. MEDPRO boards in the wrong slots.

Answer

D. Hair pinning attempted across network regions

Answer

E. shuffling attempted across Network Region

Question 45

You are calling a station and it continues to ring but does not go to voicemail. The Communication
Manager Messaging hunt group number can be called and It works fine.

 
What can the problem be?

Accepted Answer

C. The station does not have the correct coverage option set.

Answer

A. Send all calls Is not activated at the Station

Answer

B. Voicemail is currently down

Answer

D. A portion of the voice channels show a state of MANOOS.

Question 46

The main server has failed and several G650 gateways have reconnected to alternate servers.
What mechanism controls G650 failover?

Accepted Answer

D. IPSI priority list administered on the ESS

Answer

A. H.248 Link Bounce timer

Answer

B. H.323 Link Bounce timer

Answer

C. IPSI priority list administered on the LSP

Question 47

You are performing an update of Communication Manager Messaging (CMM).

How do you update the Communication Manager Messaging software beginning in release 6.0.1?

Accepted Answer

B. System Platform Console Domain under Server Management > Patch Management

Answer

A. Download the current Service Pack from support.avaya.com or p1ds.avaya.com and apply it via

Answer

C. Choose the latest update file from the list of updates, available on the Communication Manager
server hard drive and double-click to Install.

Answer

D. Download the current Service Pack from support.avaya.com or pids-avaya.com and apply it the
System Management Interface

Answer

E. Download the current Remote field Updates from support.avaya.com and apply it via the
system Management Interface.

Question 48

When using SIP integration for Communication Manager Messaging and fax Messaging is going
to be used, to what should the mode for fax on the ip-codec-set form be set?

Accepted Answer

B. T.38-standard

Answer

A. Relay

Answer

C. T.30-standard

Answer

D. Standard

Question 49

It is 10 AM and you are responsible For maintaining a Communication Manager System. Your
local electric company just Informed you that there will be a power outage between 6-10 PM
tonight. At 1PM you are expected to add equipment, extensions, and mailbox for four temporary
workers who are working onsite through tomorrow afternoon.  Your regular CM (full) backup is
scheduled for 9 PM but it does not include CMM.

 
What information should you save, at what Interface, and when to ensure that there are no
problems tomorrow morning?

Accepted Answer

B. Perform full CM backup and CMM backup (all categories) at CM SMI at 5 PM.

Answer

A. Save translations at the SAT at 5 PM

Answer

C. Perform full CM backup from the CM SMI at 5 PM.

Answer

D. Perform full CM backup at the CM SMI immediately

Answer

E. Save translations at the SAT and perform a CMM backup at the C MM SMI at 2 PM.

Question 50

You need to perform an encrypted backup of all the data types from Monday through Friday. You
want to ensure that a recurring backup is done using FTP and it begins at 9:30 AM.
From the Administration/ Server (Maintenance) menu, which option should you choose?

Accepted Answer

C. Schedule Backup > Add > Select Specify Data sets and checkbox Messaging > ftp Method >
Select Encryption > Days of Week = Monday through Friday > start time = 9:30 > Add new
schedule

Answer

A. Backup Now > Select Full Backup radio button > ftp Method > Select Encryption > Start Backup

Answer

B. Backup Now > Select specify data sets and checkbox Messaging > ftp Method > Days of week
= Monday through Friday > Start Time = 9:30 > Add New Schedule

Answer

D. Schedule Backup > Add > Select Specify Data Sets > ftp method > Days of Week = Monday
through Friday > Start Time = 9:30 > Add new schedule

Question 51

Communication Manager Messaging (CMM) is down and upon checking the communication
Manager Alarm log you find several trunk alarms associated with CMM trunk group.

 
Which document will be the most helpful to determine the meaning of alarm?

Accepted Answer

A. Avaya Aura Communication manager Server Alarms

Answer

B. Avaya Aura Communication manager Messaging Alarms and Errors

Answer

C. Implementing Avaya Aura Communication Manager Messaging

Answer

D. Maintenance Alarms for Avaya Aura Communication Manager, media gateways and servers

Question 52

Which two statements are true about shuffling? (Choose two.)

Accepted Answer

B. Improves resource allocation by bypassing the TN Media Processor/Resource circuit pack

Accepted Answer

E. Administered on individual station form

Answer

A. Improves voice quality by directly connecting only same-model IP endpoints

Answer

C. Improves voice quality by dynamically directing media conversion to all available resource

Answer

D. Administered system-wide on the System Parameters Features form

Question 53

Which non-Communication Manager tool or interface is helpful in monitoring virtual machines like
Communication Manager Release 6.0?

Accepted Answer

D. Avaya Aura® System Platform

Answer

A. Avaya Fault and Performance Manager

Answer

B. Avaya Site Administration

Answer

C. Avaya Network Management Console

Question 54

Avaya Communication Manager uses Network Regions for network bandwidth efficiency and to
help ensure voice quality.
Which statement describes the group for which Network Regions was designed?

Accepted Answer

C. A group of similar IP endpoints that share the same VoIP and signaling resources

Answer

A. A group of similar IP endpoints that confirm to the same Dial Plan

Answer

B. A group of similar IP endpoints using IP Media Processor (TN2302AP) or IP Media Resource
320 (TN2602AP) boards

Answer

D. A group of similar IP endpoints in the same branch location

Question 55

Avaya Aura Communication Manager Maintenance Objects (MOs) have a distinctive, allcapitalized
syntax, for example CO-TRK.
What kind of on-board alarms do maintenance Objects that begin with “MG” such as MG-BRI, MGDSI,
and MG-VOIP indicate?

Accepted Answer

B. physical layer

Answer

A. Application layer

Answer

C. virtual Layer

Answer

D. Transport layer

Question 56

How would you configure auto attendant so that mailbox number is announced first when a call
connects directly into mailbox or extension?

Accepted Answer

B. Call-answer

Answer

A. Blank

Answer

C. Guest-greeting

Answer

D. Transfer

Answer

E. Auto-attendant

Question 57

Which action should be completed prior to installing a new service pack on Communication
manager (CM)?

Accepted Answer

C. Deactivate any existing service pack

Answer

A. Stop Cm

Answer

B. Stop CMM if enabled

Answer

D. Do a save translation/reset system 4

Question 58

Your company has received notice that Communication Manager (CM) update is available, and
CM update also requires an update to System Platform (SP) How, and In what order, do you
perform the updates?

Accepted Answer

D. Perform the updates according to the PCN/PSN.

Answer

A. leave SP at current version, and then update CM only

Answer

B. Update CM first, then update SP.

Answer

C. Update SP First and then update CM

Question 59

A mailbox must have a valid entry in the Type Field.

Which four options can you use In the Type field for a subscriber mailbox?

Accepted Answer

D. None, Call Answer, Bulletin-board, Auto-Attendant

Answer

A. Call Answer, None, Broadcast, Auto-Attendant

Answer

B. Auto-Attendant, Guest mailbox, None, Bulletin-Board

Answer

C. Bulletin-Board, None, Announcement-control, Auto-Attendant

Question 60

How many Call Answer ports are supported in Communication Manager Messaging 6.0?

Accepted Answer

D. 24 for CM_onlyEmbed template and 210 for CM-Simplex template

Answer

A. 36 for CM_onlyEmbed template and 210 for CM-Simplex template

Answer

B. 24 for CM_onlyEmbed template and 250 for CM-Simplex template

Answer

C. 50 for CM_onlyEmbed template and 250 for CM-Simplex template

Question 61

A technician is initially dispatched to diagnose a system issue. A DSI connection is receiving slips
and timing errors.
What steps should the technician take to diagnose the problem?

Accepted Answer

B. Make a DS1 test call, test DS1 boards, validate administration, and contact the service provider
if necessary

Answer

A. Make a call, check voice quality, and reboot server

Answer

C. Test the telephones, move telephone to different circuit, and replace the telephone

Answer

D. Test DS1 boards, move the board to different slot, and replace boards

Question 62

Exhibit displays a list trace report on a station.  
What are the Dl and D2 values for the denial events in the list trace report?

Accepted Answer

B. Hexadecimal data that must be converted to binary then interpreted In the Denial events
document

Answer

A. Hexadecimal destination codes that are listed In the Denial Event documentation

Answer

C. Binary destination codes that are listed in the Denial Events documentation

Answer

D. Binary data listed in the Communication Manager Denial Events

Question 63

You periodically run traffic measurement reports to monitor system performance. From the
Administration/Messaging web interface Server reports menu, you select the following traffic
measurements requirements:
Type: Feature
 
Cycle: Hourly
 
Start Date: March 1 2011 Hour 8

 
If today is March 3 2011, what information would you expect the report to return?

Accepted Answer

D. All features traffic information for March 1 Hour 8

Answer

A. All features traffic information for March at 8 hour intervals

Answer

B. Messaging features traffic information for March 1 Hour 8

Answer

C. Answer features traffic information for the month of March

Question 64

Which two statements describe Inter Gateway Alternate Routing (IGAR)> (choose two)

Accepted Answer

A. IGAR Is used In single-server system with IP WAN connected bearer traffic between port
networks or media gateways

Accepted Answer

E. IGAR provides an alternate PSTN connection when the IP WAN is incapable of carrying the
bearer traffic.

Answer

B. IGAR provides multiple alternate IP WAN routes based on bearer traffic and SLAs.

Answer

C. IGAR Is multiple gateways used In multi-server systems over dedicated network segments

Answer

D. IGAR Is used In Single-server systems with unusually high latency LAN-

AVAYA 3101

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