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GCM
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Questions in this quiz (132)
1Organization A has decided it will place 70% of its workforce in production, 10% in managerial capacities, and 20% in various administrative positions. It has determined 42.67% of its budget will be devoted to providing what is necessary for its employees to assist the company in achieving the desired end result of operations. Which contextual dimension of Organization A is this describing?
- AEnvironment
- BOrganizational strategy
- COrganizational size
- DOrganizational goals
- EPersonnel rations
2The Scents Plans is a well-organized, highly-productive business that manufactures a variety of perfumes sold within Africa. Its employees are dedicated to providing superior customer service and respecting each other and the organization. Each work day employees report on time and are professional dressed even though there is no dress code in place at the business. The workers are very pleased by the benefit package provided by the company and constantly discuss how well their employers take care of them. The company, in turn, is very pleased by the dedicated, ethical behaviors, and efficiency of its worker. This is a description of the _______ of The Scents Place.
- Aprofessional bureaucracy
- Borganizational strategy
- Cculture
- Dorganizational culture
- Eexternal environment
3At Organization B it takes 300 employees working 40-hour workweeks, a €2 million budget per year, 1 ton of raw materials per month, and 150 suppliers to ensure the organization reaches its desired level of output. This is describing the _______ of the organization.
- Aadhocracy
- Borganizational goals
- Cculture
- Defficiency
- Eeffectiveness
4When an organization willingly adopts different organizational activities, practices, and methods in order to better satisfy the various individuals who have an interest in it, it could be stated the organization is using a(n) __________.
- Aprofessional bureaucracy approach
- Bscientific management approach
- Centrepreneurial structure
- Dstructural dimension
- Estakeholder approach
5______ is/are attributed with being a strong contributor of the development of bureaucratic organizations.
- AThe Hawthorne Studies
- BThe meso theory
- COrganizational culture
- DThe chaos theory
- EAdministrative principles
6According to the ideas proposed by Henry Mintzberg, in which part of an organization would workers who produce the product fit?
- AProfessional bureaucracy
- BTechnical core
- CTop management
- DMiddle management
- ETechnical support
7Brenda Oshogbo works at S&S Operations. She heads that company’s human resource department and is primarily responsible for establishing employee compensation and benefit programs. Brenda would most likely be considered to be in which one of the following parts of the organization?
- ATechnical support
- BTechnical core
- CTop management
- DProfessional bureaucracy
- EAdministrative support
8Which of these best describe an organic design element?
- AMany rules, formalized
- BStrict hierarchy of authority
- CSpecialized tasks
- DVertical communication
- EDecentralized structure
9Not all companies and other organizations undergo changes that can be illuminated and informed by theories of organization and its design.
- ATrue
- BFalse
10Markets, technologies and organizations are becoming increasingly interconnected.
- ATrue
- BFalse
11Issues of ethics and social responsibility are not very important.
- ATrue
- BFalse
12Intangible assets, including corporations’’ investments in people as well as financial products, become increasingly important relative to tangible assets
- ATrue
- BFalse
13Organizations are (1) social entities that (2) are goal-directed, (3) are designed as deliberately structured and coordinated activity systems, and (4) are linked to the external environment.
- ATrue
- BFalse
14A closed-system perspective does not focus exclusively upon the organization.
- ATrue
- BFalse
15Structural dimensions provide labels to distinguish some key, internal characteristics of an organization.
- ATrue
- BFalse
16Efficiency refers to the amount of resources used to achieve the organization’s goals.
- ATrue
- BFalse
17The idea of balancing the preferences of different groups has been characterized as a classical approach.
- ATrue
- BFalse
18In order to make quick decisions, many organizations are being redesigned and/or developed to become so-called learning organizations.
- ATrue
- BFalse
19Claire-Louise is employed by CTZ Options Corporation. Her primary responsibility to the organization is to determine the goals, strategy and design that will serve to guide organizational endeavors toward the fulfilment of its mission. It is most likely that Claire-Louise’s role in the organization places her as a member of which one of the following groups?
- AMiddle management
- BSupervisor
- CTop management
- DAnalyzer
- EDefender
20Of the following, which one is best identified as a communication tool that conveys to employees, customers, and investors exactly what the organization stands for and what it is striving to achieve?
- AMission statement
- BFocus strategy
- COperative goals
- DBalanced scorecard
- EStructure
21Johan’s company has established a new business goal for 2010. It wants to increase sales by 35% while growing new market share by 45%. It also desires to recapture 15% of lost market share. Johan currently meets weekly with his sales and advertising departments in preparation for this upcoming challenge. It is most likely the new goal the company has set is a(n) ________ goal.
- Aprofitability
- Bofficial
- Cresource
- Dmarket
- Eproductivity
22Which one of the following best serves the purpose of providing legitimacy of the organization?
- AThe focus strategy of the organization
- BThe official goals of the organization
- CThe organization’s operative goals
- DThe organization’s structure
- EThe focus of the organization
23An organization’s __________ define(s) where the organization wants to go, while its ______ define(s) how it will get there.
- Astructure; goals
- Bstrategies; goals
- Cgoals; strategies
- Dgoals; structure
- Eoperative goals; official goals
24Which strategy, according to Miles and Snow, is to innovate, take risks, seek out new opportunities, and grow?
- AThe reactor strategy
- BThe analyzer strategy
- CThe defender strategy
- DThe focus strategy
- EThe prospector strategy
25Which strategy, according to Miles and Snow, tries to maintain a stable business while innovating on the periphery?
- AThe reactor strategy
- BThe analyzer strategy
- CThe defender strategy
- DThe focus strategy
- EThe prospector strategy
26The _______ approach looks at the input side of the transformation process in assessing organizational effectiveness.
- Agoal
- Bdifferentiation
- Cinternal process
- Dresource-based
- Estrategic constituents
27In an integrated effectiveness model, a(n) _______ emphasis incorporates the values of an external focus and a flexible structure.
- Arational goal
- Bopen systems
- Cinternal process
- Dhuman relations
- Estrategic constituents
28In an integrated effectiveness model, a(n) ______ emphasis incorporates the productivity, efficiency, and profits as the primary goals.
- Arational goal
- Bopen systems
- Cinternal process
- Dhuman relations
- Estrategic constituents
29An organizational goal is a desired state of affairs or outcome that members of an organization attempt to reach.
- ATrue
- BFalse
30Official goals are the informally stated business scope and outcomes and are often concerned with the short run.
- ATrue
- BFalse
31Operative goals describe specific measurable outcomes and are often concerned with the short run.
- ATrue
- BFalse
32In a differentiation strategy, organizations attempt to make their products or services similar to others in the industry.
- ATrue
- BFalse
33The low-cost leadership strategy pursues strong market share by emphasizing low cost compared to their prices from the previous year.
- ATrue
- BFalse
34Tobias would like to see a document that clearly depicts the various parts of his company, how those parts are tied together, and how each department fits in with the whole picture of the organization. Tobias most likely wants to have a(n) ______ of his organization.
- Aorganization chart
- Bdepartment grouping
- Cdivisional grouping
- Dvirtual network grouping
- Efunctional matrix
35_______ are used to coordinate activities between the top and bottom of an organization and are designed primarily for control of the organization.
- AHorizontal linkages
- BVertical information systems
- CVertical linkages
- DHorizontal structures
- EMatrix structures
36Which one of the following would include an organization’s periodic reports, written information, and computer-based communications that are distributed by the organization to its managers?
- AA horizontal linkage
- BA multifocused grouping
- CA virtual network structure
- DA virtual network grouping
- EA vertical information system
37Pascale works in the finance department and Sven works in the production department of TSA, Inc. Both employees are currently working on a temporary committee whose purpose is to try and find a resolution to a problem. They know that as soon as the problem is resolved, the committee will be disbanded. What is this committee most likely called?
- AA virtual team
- BA task force
- CA divisional grouping
- DA team
- EA departmental grouping
38Becky has recently received a promotion at the dental office where she has worked for ten years. She is now a member of a permanent task force that will be taking care of preparing computerized dental information for clients. Becky is probably a member of a(n) __________.
- Aliaison group
- Bdivisional group
- Cvirtual team
- Dspecial project team
- Efunctional grouping
39Phoebe, Emmeline, and Tanja work for ENH Enterprises. Krupa is their mutual supervisor. They have had the same training and perform similar work duties. They often work together on their tasks in order to complete them on time. Which of the following best identifies what these employees would be called?
- AHorizontal group
- BFunctional group
- CTask force
- DMultifocused grouping
- ETeam
40All of the following except which one is considered a weakness of a functional organization structure?
- AIs best with only one or a few products
- BSlow response time to environmental changes
- CHierarchy overload
- DDecreased motivation
- EPoor horizontal coordination among departments
41When it comes to a matric organization structure, there are very specific strengths and weaknesses. Which one if the following is not a strength attributed to the structure?
- AWorks best in medium-sizes organizations with multiple products
- BFlexible sharing of human resources across products
- CSuited to complex decisions
- DInvolves conflict resolution sessions
- EProvides opportunities for product skill development
42When an organization experiences lack of quality in its decision-making, has no innovative responses to its changing environment, has too much evident conflict, and its employee performance is declining, it is most likely facing _________.
- Avertical-horizontal malfunction
- Breengineering difficulties
- Cdecentralization
- Dtask force failure
- Esymptoms of structural deficiency
43Which organization structure has lack of control as a primary weakness?
- ALateral structure
- BHorizontal structure
- CDivisional structure
- DMatrix structure
- EVirtual network structure
44The lowest level of horizontal coordination is ________.
- Aliaison roles
- Btask forces
- Crelational coordination
- Dinformation systems
- Efull-time integrators
45In the departmental grouping options, ________ grouping means employees are organized around core work processes.
- Afunctional
- Bdivisional
- Chorizontal
- Dmulti-focused
- Evirtual network
46The most significant strength of horizontal structure is ____________.
- Aeconomics of scale
- Benhanced coordination
- Cenvironmental response time
- Deliminates administrative overhead
- Eauthoritarian chain of command
47Which of these structures is also referred to as modular structure?
- AFunctional
- BDivisional
- CHorizontal
- DMulti-focused
- EVirtual network
48A virtual team is one that is made up of people in the same building who have no need to use information and communication technologies.
- ATrue
- BFalse
49A matrix structure is a weak form of horizontal linkage in which both product and functional structures are implemented simultaneously.
- ATrue
- BFalse
50A process refers to an organized group of related tasks and activities that work together to transform inputs into outputs that create value for customers.
- ATrue
- BFalse
51With a virtual network structure the firm sub-contracts many or most of its major processes to the same company.
- ATrue
- BFalse
52Vertical linkages are used to coordinate activities between the bottom and middle of an organization and are designed primarily for control of the organization.
- ATrue
- BFalse
53The I-M Corporation states its primary business concerns are currently focused on the fact that 42% of its workforce is nearing retirement age and there are very few university graduates readily available to fill those anticipated employment vacancies. In which task environment sector is the I-M Corporation experiencing difficulties?
- AMarket sector
- BRaw materials sector
- CHuman resource sector
- DIndustry sector
- EInternational sector
54Rachel is the CEO of Prime One Industries. She renders many decisions for the company based on limited information. Her information dies not provide her with insight on the number of competitors entering the industry nor does it offer projections as to the future prices of materials the business must use to produce its products. It can be stated that Rachel is operating under a high degree of ________.
- Aresource dependence
- Bco-optation
- Cintegration
- Duncertainty
- Estable-unstable dimensions
55An organization operating under conditions that are not rapidly changing, such as there is little or gradual change occurring in the demand for its product, is said to be _________.
- Aoperating in a simple-complex environment
- Boperating in a mechanistic dimension
- Coperating under uncertainty
- Doperating within a stable dimension
- Eoperating in a dynamic environment
56Under which of the following environments would a company be operating i fit faced only a small number of external elements, but those elements could change quickly and unexpectedly?
- AComplex-stable
- BSimple-unstable
- CUnstable-complex
- DStable
- EUnstable
57The primary purpose of ___________ is to absorb uncertainty from the environment.
- Abusiness intelligence
- Ban interlocking directorate
- Cbuffering roles
- Dboundary-spanning roles
- Ecooptation
58The market research department of „The N Shop“ is constantly monitoring trends in the tastes and preference of its customers. This department is most likely engaging in which of the following?
- ABoundary-spanning
- BUncertainty prevention
- CBuffering
- DCooptation
- EIntegration
59_______ refers to the quality of collaboration that occurs among the various departments of an organization.
- ACo-optation
- BDifferentiation
- CResource dependence
- DBusiness intelligence
- EIntegration
60John works for an organization that has few formal rules and regulations to provide guidance to its employees. At times, he feels as if he is simply guessing his way through his job because clear guidelines are not available. John is even more frustrated because no one knows who to report problems to because there does not seem to be any formal hierarchy of authority in place. John is most likely working for an organization with what type of management structure?
- AOrganic
- BInterlocking directorate
- CIndirect interlock
- DMechanistic
- EDifferentiation
61Organization D depends on the environment but strives to acquire control over what is needed to bring its products to market. It works diligently to prevent competitors from gaining control over any of the vital materials it needs to manufacture its products. It is most likely Organization D is highly aware of its level of ________.
- Abusiness intelligence
- Bresource dependence
- Cdomain dominance
- Dgeneral environment impact
- Eresource integration
62Ben has served on the board of directors for the BBD Corporation for six years. For the past two years, he has also served on the board of directors for the KGD Corporation. Ben’s service on both boards provides a communication link between the two companies. Ben’s dual service is most likely considered to be a(n) _______.
- Aindirect interlock
- Binterlocking directorate
- Cbuffering role
- Dco-operation
- Edomain interlock
63The general environment typical includes all of these except:
- AEconomic conditions
- BFinancial resources sectors
- CMarket sectors
- DSociocultural sector
- EGovernment sector
64Which of these dimensions refer to whether the environment in which organization operates is dynamic?
- ADomestic-international dimension
- BNone of these
- CSimple-complex dimension
- DInternal-external dimension
- EStable-unstable dimension
65When eBay bought PayPal, the transaction is referred to as a(n) ________.
- Aleverage buy-out
- Bhostile takeover
- Cacquisition
- Dmerger
- Ejoint venture
66Organizational environment is the elements that exist inside the boundary of an organization.
- ATrue
- BFalse
67An organization’s domain is the chosen environment field of action.
- ATrue
- BFalse
68The simple-complex dimension concerns environmental complexity.
- ATrue
- BFalse
69Boundary spanning is primarily concerned with the exchange of information to (1) detect and bring into the organization information about changes in the environment; an (2) stop information from entering into the environment that presents the organization in a favorable light.
- ATrue
- BFalse
70Integration is the quality of collaboration among departments.
- ATrue
- BFalse
71Which perspective focuses on organizational diversity and adaption within a population of organizations?
- AInstitutional population variation
- BPopulation dependence
- CSupply chain management
- DPopulation ecology
- ECollaborative networks
72Which one of the following statements regarding competition in today’s organizational environment is regarded as being the least true?
- AThe number of alliances between competitors is growing each year.
- BTraditional competition remains string in both large and small operations today so each can capture its own market share.
- CCompanies are learning to coevolve together in the ecosystem.
- DOrganizations currently depend and rely on each other in order to achieve success.
- ECoevolution grows through discussion with each other, sharing visions, and effective management of complexes relationships.
73All of the following except which one indicates ways in which the role of management is changing?
- AManagers should think more about horizontal processes rather than vertical structures today.
- BManagers must strive to develop healthy collaborative relationships for a greater chance to survive in today’s turbulent times.
- CManagers need to realize today’s horizontal relationships must include suppliers and customers.
- DManagement must rely exclusively on staunch operation goals in order to be successful today.
- EManagement must assume a broader leadership role.
74Which of the following is not a reason that explains the advantages possible through the use of collaborations?
- ARisks are shared between companies when entering new markets.
- BOrganizational profiles are enhanced through collaboration in selected industries or technologies.
- CThe costs are reduced and shared between companies.
- DThe primary company maintains full control of the new endeavor.
- ECollaboration provides a venue for greater innovation and performance.
75All of the following except _______ are characteristics of a traditional (adversarial) interorganizational relationship?
- Aclosely monitored
- Blong-term contracts
- Climited information
- Dlow dependence
- Edetailed performance measures
76In an area where there are a wide variety of car dealerships as well as a range of diverse lending institutions of these would most likely be classed as _______.
- Apopulations
- Binstitutional environments
- Csupply chains
- Dcollaborative networks
- Enormative forces
77Corporation E uses the very latest technology to manufacture its products. These products are unique and in high demand in the marketplace. The employees of Corporation E must have no less than dual masters’ degrees in engineering and computer science before they will be hired by the company. The goal of this company is to overtake Microsoft’s market share within three years. This information presents a brief picture of Corporation E’s ________.
- Aniche
- Binstitutional perspective
- Corganizational ecosystem
- Dorganizational form
- Einstitutional environment
78Organizations with a wide domain such as those that offer a broad range of products or services or that serve a broader market are considered to have a ______ strategy.
- Amimetic force
- Bcoercive
- Cgeneralist
- Dspecialist
- Elegitimate
79The general perception that an organization’s action are desirable, proper, and appropriate within the environment’s system of norms, values, and beliefs is/are called ________.
- Aorganizational form
- Bniche
- Cvariation
- Dcoercive forces
- Elegitimacy
80Alisha’s business started marketing a new product in March. She knew this product had proven highly successful for her competitor and decided to copy the idea. Alisha had not been able to come up with a successful innovation for her company in over seven months and was hopeful this would provide a boost to her business. So far, the new product has increased her sales revenue by over €40,000. Alisha’s business was most likely influenced by which one of the following?
- AMimetic forces
- BPopulation legitimacy
- CCoercive forces
- DInstitutional similarity
- ENormative forces
81Which of these perspectives describe rational ways organizations deal with each other to reduce their dependence on environment?
- AInstitutionalism
- BResource dependence
- CSupply chain management
- DPopulation ecology perspective
- ECollaborative networks
82When Walmart asks its suppliers to absorb more costs, ship more efficiently, and provide more services than ever before, generally without any price increases, it is taking advantage of which of these interorganizational relationship perspectives?
- AInstitutionalism
- BSupply chain management
- CResource dependence
- DPopulation ecology perspective
- ECollaboration networks
83Which perspective is an emerging alternative to the traditional view of relationships among organizations?
- AInstitutional variation
- BResource dependence
- CSupply chain management
- DPopulation ecology perspective
- ECollaborative networks
84Interorganizational relationships are the relatively enduring resource transactions, flows and linkages that occur among two or more organizations.
- ATrue
- BFalse
85The collaborative-network perspective is an emerging alternative to resource-dependence theory.
- ATrue
- BFalse
86Each new organization is contingent upon finding a niche (a domain of unique environmental resources and needs) insufficient to support it.
- ATrue
- BFalse
87The institutional environment reflects what the greater society views as incorrect ways of organizing and behaving.
- ATrue
- BFalse
88Which one of the following statements does not provide an accurate discussion of the three primary factors motivating companies to expand internationally?
- AInvestment abroad provides the opportunity to obtain raw materials, labour, and other resources at the lowest possible cost.
- BA company’s market power may be increased because of broad knowledge of the cultural, social, and economic factors that affect customers.
- CSmaller volume production has provided companies a way to achieve the lowest possible cost per unit of production.
- DCompanies that maintain a presence in multiple countries have marketing power and synergy greater than those with less foreign presence.
89Which of the following is best identified with operations having standardization practices across country boundaries?
- AGlobal strategy
- BDifferentiation strategy
- CMultidomestic strategy
- DFormalization strategy
90Which of the following is not identified as being one of the primary segments of the global organizational challenge?
- AComplexity
- BTransfer of knowledge
- CNeed for integration
- DStandardization
- EDifferentiation
91_______ refers to the quality of collaboration across organizational units.
- ACoordination
- BPower distance
- CUncertainty avoidance
- DStandardization
- EMultidomestic standardization
92All of the following except ______ identify reasons why many organizations tap only a fraction of the potential that is available from the cross-border transfer of knowledge.
- Amuch of the knowledge is in the minds of the employees
- Battempts to build trust
- Cbarriers of language
- Dthe „not invented here“ syndrome
- Ecultural barriers
93Maria performs her work duties from her home in Mexico. Her work partner Alejandro who lives in Spain. These two individuals have a strong working relationship and their work is vital to the success of their organization. It is most likely these two individuals comprise a _______.
- Atrans international team
- Bconsortia
- Cjoint venture
- Dvirtual global team
- Etransnational working model
94High _____ means that people accept inequality in power among institutions, organizations, and people.
- Afemininity
- Bcoordination
- Cpower distance
- Duncertainty avoidance
- Ebusiness integrators
95Economics of scale means achieving higher costs through small volume of production.
- ATrue
- BFalse
96A joint venture is a corporate entity created without any sponsors
- ATrue
- BFalse
97The globalization strategy means that product design, manufacturing and marketing strategy are standardized throughout the world.
- ATrue
- BFalse
98A mulitdomestic strategy means that competition in each country is handled independently of competition in other countries.
- ATrue
- BFalse
99The global geographic structure divides the world into equally sized regions, with each division reporting to a different CEO.
- ATrue
- BFalse
100Which of the following is least true regards to business intelligence?
- AIt provides a way for organizations to make better strategic decisions.
- BBusiness intelligence may analyze data from various sources, including sources internal and external to the firm.
- CIt is a high-tech analysis of the company’s data.
- DBusiness intelligence can be highly effective, but it does not provide information on business patterns and relationships that may be of importance to the organization.
- EBusiness intelligence is sometimes referred to as data mining.
101Which one of the following statements would be considered false regarding the concept of balanced scorecard?
- AIts potential and growth perspective focuses on how well resources and human capital are being managed for the company’s future.
- BExecutive information systems facilitate use of the balanced scorecards.
- CA balanced scorecard’s customer service indicators focus on production and operating statistics such as order fulfilment and cost per order.
- DThe balances scorecard is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company’s critical success factors.
- EA balanced scorecard contains four major perspectives.
102Jena’s company has a system through which all employees are able to communicate with each other through the Internet via the company’s computer system. This system is referred to as which one of the following?
- AExtranet
- BData mining
- CBlog system
- DIntranet
- EExecutive dashboard
103_______ is based on personal experience, rules of thumb, institution, and judgment.
- AKnowledge management
- BTacit knowledge
- CIntellectual capital
- DSocial networking
- EExplicit knowledge
104Renault uses his computer to conduct his business operations. Customers are able to view product catalogues, make their selections, order and pay for the product right online. Which of the following best describes the type of business Renault is operating?
- AIn-house division
- BSpin-off
- CStrategic partnership
- DE-business
- EBenchmark
105When Chelsea is posing a series of what-if questions to test possible alternatives on software, she is utilizing which of these?
- ATransaction processing system
- BDecisions support system
- CInformation reporting system
- DExecutive information system
- EFeedback control model
106Business intelligence refers to the high-tech analysis of a company’s data in order to make better strategic decisions.
- ATrue
- BFalse
107A management information system (MIS) is a computer-based system that provides information and support for managerial decision-making.
- ATrue
- BFalse
108The company’s intellectual capital is the sum of its knowledge, experience, understanding, relationships, processes, innovations and discoveries.
- ATrue
- BFalse
109New employees at Romano’s company undergo specific teachings about the organization and how it works. They are introduced into the unwritten guidelines of the organization and what is considered acceptable behavior to the organizational members. In essence, Romano’s company ensures its new workers are introduced to its culture so they have a clear understanding of how to work together effectively. It can be stated the new employees are taking part in __________.
- Aestablishing ethics
- Bexternal integration
- Cmaintaining organizational rule of law
- Dinternal integration
- Edevelopment of social capital
110Norman works for a large organization based in London. He is well pleased with his employer and is looking forward to managing the company’s advertising department in the near future. The company fully believes in anticipating its customer needs and encourages the employees to take risks and try new ideas to better serve its customers. The organization richly rewards and highly values creativity and innovation such as Norman demonstrates. What is this organization most likely demonstrating?
- AAn adaptability culture
- BCorporate social responsibility
- CExternal adaption
- DA bureaucratic culture
- EValue-based leadership
111The __________ is characterized by emphasis on a clear vision of the organization`s purpose and achievement of goals such as sales growth and profitability.
- Aculture strength of an organization
- Bclan culture
- Cmission culture
- Dbureaucratic culture
- Eadaptability culture
112Jenna’s company has a primary focus on keeping its employees supplied with whatever they need to perform their jobs and be productive. The organization also strives to provide the employees with rewards that keep them happy and satisfied. Jenna’s company believes in employee empowerment and encourages its workers to use their own creativity and ingenuity. This company is most likely exhibiting which type of culture?
- AAdaptability
- BMission
- CBureaucratic
- DEthical
- EClan
113When various departments, units, or terms of an organization develop their own type of culture to reflect their common problems, goals, or experiences, it can be said that a(n) __________ has developed.
- Asubculture
- Bethical dilemma
- Cclan culture
- Dpositive culture strength
- Erule of law
114Strong adaptive cultures most frequently incorporate all of the following values except which one?
- ARisk taking and change are encouraged.
- BParts are more vital than the whole.
- CTrust is a primary value.
- DImprovement is encouraged.
115Jolene feels strongly that it is wrong to use postage stamps from her company for her personal mail. She knows this is actually stealing and is against the law. She is aware that many of her co-workers take stamps from the company, but her own personal ________ will not permit her to do so.
- Avalue-based leadership
- Bcorporate social responsibility
- Cethics
- Dsocial audit
- Eculture
116Stacey works in a beauty salon owned by Stan. Stan has directed his employees to sell the salon’s hair care products to customers or lose their jobs. He has demanded the workers tell the customers that they will keep their natural hair colour from ever turning grey if they use the salon’s products. Stacey knows this to be false, but also realizes her job depends on doing as her employer has directed. It can be stated Stacey is facing a(n) ___________.
- Aethical dilemma
- Bwhistle-blowing incident
- Ccorporate social responsibility issue
- Dsocial capital issue
- Ecultural conflict
117A(n) _________ is formal statement of the company’s values concerning ethics and social responsibility.
- Arite
- Bcultural strength statement
- Crule of law
- Dethical dilemma
- Ecode of ethics
118Observable aspects of organization culture include all of these except:
- Arites and ceremonies
- Bstories and myths
- Corganizational structures
- Dattitudes
- Esymbols
119_______ measures and reports the ethical, social, and environmental impact of a company’s operations.
- AValue-based leadership
- BCorporate social responsibility
- CEthics
- DSocial Audit
- ECulture
120External adaption refers to how the organization meets goals and deals with outsiders.
- ATrue
- BFalse
121The rule of law arises from a set of codified principles and regulations that describe how people should not act, that are generally not accepted in society and that are not enforceable in the courts.
- ATrue
- BFalse
122An ethical dilemma arises in a situation concerning right and wrong in which values are in conflict.
- ATrue
- BFalse
123An ethical committee is a cross-functional group of executives who oversee company ethics. The committee provides rulings on questionable ethical issues and assumes responsibility for disciplining wrongdoers.
- ATrue
- BFalse
124In order for organizations today to be successful and survive, they must be flexible and have the ability to change. Which one of the following does not represent an environmental force driving the need for organizational change?
- AInternational economic integration
- BThe shift of communist regions to the ideas of capitalism
- CAdvancing technology
- DMaturing of domestic markets
- EThe use of self-directed teams and horizontal structures
125Birgit works for the International Widget Production Corporation. Her company has recently started to change the employees’ work methods and the types of equipment they use to produce the organization’s product. The company has determined it must make these changes in order to make production more efficient and to be able to produce a larger volume of product. It recognizes this is necessary to maintain its competence and competitiveness in the marketplace. What type of strategic change is this organization most likely undertaking?
- AIncremental change
- BOrganizational innovation
- CTechnology change
- DCreativity
- ECultural change
126For organizations, sometimes achieving a new way of thinking requires a focused change in the underlying corporate cultural values and norms. Of the following, which one does not indicate a desired result of an organization’s cultural change?
- AThere is a fundamental change in the way work is done.
- BIt leads to renewed organizational commitment.
- CIt promotes a stronger bond between the company and its customers.
- DIt fosters employee empowerment.
- EIt creates stagnation of employee skills and abilities.
127Which of the following methods of culture change focuses on the human and social aspects of the organization as a way to better adapt and solve problems?
- ATeam building
- BAdopting technical champions
- COrganization development
- DAdopting management champions
- ELarge group intervention
128Harry’s company is in need of making numerous changes in order to survive in today’s business world. He realizes there will most likely be staunch opposition to these changes from his employees. All of the following except which one would be considered a successful technique for implementing the changes within Harry’s organization?
- ACreate a vision and strategy for the changes
- BEstablish a coalition to guide the changes
- CInvite and encourage participation and involvement in the change process
- DRemain silent about the changes until they are in place
- EDevelopment of plans to overcome any resistance to change
129All of these are techniques for overcoming resistance except:
- AUncertainty avoidance
- BForcing and coercion
- CCommunication and training
- DAn environment that affords psychological safety
- EAlignment with needs and goals of users
130Technology changes are those in an organization’s production process that do not enable competence.
- ATrue
- BFalse
131In many of the smaller organizations the initiation of innovation is assigned to separate creative departments.
- ATrue
- BFalse
132The dual-core approach to organizational change compares administrative and technical changes.
- ATrue
- BFalse
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- MCAT Media Quiz on GCM, created by Linda Va on 16/06/2017.
- Author
- Linda Va
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- Deutsch
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