18768600
Description
Quiz by Bharat Kumar, updated more than 1 year ago
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Created by Bharat Kumar
almost 5 years ago
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Question 1
Question
BCP Stands for?
Answer
-
Business Continuity Plan
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Business Continuity Process
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Business Center Plan
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Business Centre Process
Question 2
Question
Select when a Call out is Required?
Answer
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FSL Closed during after-hours
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Smart box closed after-hours, FSL Close during after-hours
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Customer on hold / no reachable
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None of the above
Question 3
Question
How much time does it take for UPS to make a Call Out?
Answer
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30 mins
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60 mins
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90 mins
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45 mins
Question 4
Question
When can we put case on SADC customer Hold?
Answer
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When part is not available
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When customer is not responding
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When customer asked for different SW/MW
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None of the Answers
Question 5
Question
If we get a call from UPS for SBD/Critical down cases saying part is not available with in SW/MW, which option should we have to select?
Answer
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Next Flight Out
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NBD Delivery
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Carrier express
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Any one of the above depending on the scenario
Question 6
Question
What is OMC Stands for?
Answer
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Operation Management Center
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Overall Management Center
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Open Managed Center
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Organisational Management Center
Question 7
Question
Which tool do we use during BCP for part ordering?
Answer
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EXPO
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Easitool
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E-Service
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None of the above
Question 8
Question
If Unisys CE calls to order additional parts different from the original , what do we do?
Answer
-
Order the part as requested by the CE
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Connect the call to L1 and ask him to recommend / validate the requested part
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Ask more clarifying questions
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None of the above
Question 9
Question
Reason for a Call out is to be done is?
Answer
-
To assist the CE with the part delivery
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To request UPS to open an FSL for parts pick up by CE during AOH
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To request technical assistance
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None of the above
Question 10
Question
If we get a call from customer for part ordering?
Answer
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Siting Customer Satisfaction proceed to order the part.
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Transfer the call to CSC L1 for troubleshooting / validation of the requested part.
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Reach Floor support team/SME for advice.
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None of these options
Question 11
Question
Which tool allow us to confirm inventory?
Answer
-
EXPO
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Part Surfer
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Material Research
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Check Availability option in SFDC
Question 12
Question
what is the right format to set up a Generic order?
Answer
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Vendor/ Part number / description
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Part / Vendor /description
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Part Number only
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Part description only
Question 13
Question
To get an update status on an order which of the following info should be used?
Answer
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Logistics ID
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Case Number
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Job number
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All of above
Question 14
Question
BCP has been evoked due to IGSO ( supply chain) and GSEM ( Unisys) down . Which hold code should be used ?
Answer
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3:33
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2:22
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1:11
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5:55
Question 15
Question
Which of these not true for a Site Resident CE case ?
Answer
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Resident CE always log the case
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Customer can be point of the case
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Case processing doesn't require Block 1 norms
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OC team creates the Task
Question 16
Question
Who is the counter part of Sabya in the Alpharetta OC Team?
Answer
-
Ken Batt
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David Ruiz
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Nishant CA
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Mike Mero
Question 17
Question
EXPO supports how many parts per order?
Answer
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3
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4
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5
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7
Question 18
Question
Federal Account Tasks can be identified by?
Answer
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Looking at Region and District in the task
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Looking at the SDI
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Looking for the required info in POA
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None of these options
Question 19
Question
CE No Show during OOH will be handled by?
Answer
-
OMC Team
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GFO Team
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OC Team
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Available Duty Manager
Question 20
Question
For the US postal code 98802 which FSL would be the closest one?
Answer
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C2GR
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C2EV
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C2EZ
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None of these options
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