Quiz
BLR OC Team Quiz - July 2019
This quiz has a time limit, so it opens in the usual player.
Questions in this quiz (20)
1BCP Stands for?
- ABusiness Continuity Plan
- BBusiness Continuity Process
- CBusiness Center Plan
- DBusiness Centre Process
2Select when a Call out is Required?
- AFSL Closed during after-hours
- BSmart box closed after-hours, FSL Close during after-hours
- CCustomer on hold / no reachable
- DNone of the above
3How much time does it take for UPS to make a Call Out?
- A30 mins
- B60 mins
- C90 mins
- D45 mins
4When can we put case on SADC customer Hold?
- AWhen part is not available
- BWhen customer is not responding
- CWhen customer asked for different SW/MW
- DNone of the Answers
5If we get a call from UPS for SBD/Critical down cases saying part is not available with in SW/MW, which option should we have to select?
- ANext Flight Out
- BNBD Delivery
- CCarrier express
- DAny one of the above depending on the scenario
6What is OMC Stands for?
- AOperation Management Center
- BOverall Management Center
- COpen Managed Center
- DOrganisational Management Center
7Which tool do we use during BCP for part ordering?
- AEXPO
- BEasitool
- CE-Service
- DNone of the above
8If Unisys CE calls to order additional parts different from the original , what do we do?
- AOrder the part as requested by the CE
- BConnect the call to L1 and ask him to recommend / validate the requested part
- CAsk more clarifying questions
- DNone of the above
9Reason for a Call out is to be done is?
- ATo assist the CE with the part delivery
- BTo request UPS to open an FSL for parts pick up by CE during AOH
- CTo request technical assistance
- DNone of the above
10If we get a call from customer for part ordering?
- ASiting Customer Satisfaction proceed to order the part.
- BTransfer the call to CSC L1 for troubleshooting / validation of the requested part.
- CReach Floor support team/SME for advice.
- DNone of these options
11Which tool allow us to confirm inventory?
- AEXPO
- BPart Surfer
- CMaterial Research
- DCheck Availability option in SFDC
12what is the right format to set up a Generic order?
- AVendor/ Part number / description
- BPart / Vendor /description
- CPart Number only
- DPart description only
13To get an update status on an order which of the following info should be used?
- ALogistics ID
- BCase Number
- CJob number
- DAll of above
14BCP has been evoked due to IGSO ( supply chain) and GSEM ( Unisys) down . Which hold code should be used ?
- A3:33
- B2:22
- C1:11
- D5:55
15Which of these not true for a Site Resident CE case ?
- AResident CE always log the case
- BCustomer can be point of the case
- CCase processing doesn't require Block 1 norms
- DOC team creates the Task
16Who is the counter part of Sabya in the Alpharetta OC Team?
- AKen Batt
- BDavid Ruiz
- CNishant CA
- DMike Mero
17EXPO supports how many parts per order?
- A3
- B4
- C5
- D7
18Federal Account Tasks can be identified by?
- ALooking at Region and District in the task
- BLooking at the SDI
- CLooking for the required info in POA
- DNone of these options
19CE No Show during OOH will be handled by?
- AOMC Team
- BGFO Team
- COC Team
- DAvailable Duty Manager
20For the US postal code 98802 which FSL would be the closest one?
- AC2GR
- BC2EV
- CC2EZ
- DNone of these options
Information
- Description
- Process test for the month of July, 2019
- Author
- Bharat Kumar
- Language
- English
- Views
- 125
- Rating
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