Quiz
Section 5
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Questions in this quiz (14)
1Which one of the following is correct in regard to making comments and jokes?
- AYou should never make comments or jokes about someone’s age, race, religion, disability, sexual orientation or gender identity
- BYou should make comments or jokes about someone’s age, race, religion, disability, sexual orientation or gender identity
- CYou can always make comments or jokes about someone’s age, race, religion, disability, sexual orientation or gender identity
2When you have a passenger in the back of your vehicle, If you get into the back seat, which one of the following is correct?
- AYou risk making your passengers uncomfortable and your actions may be misunderstood or considered inappropriate
- BYou do not risk making your passengers uncomfortable and your actions may not be misunderstood or considered inappropriate
- CYou risk making your passengers comfortable and your actions may be understood or considered appropriate
3In terms of sexual behaviour behaviour a driver and a passenger, which of the following is correct?
- ANo type of sexual behaviour between you and a passenger is ever acceptable, even if both of you agree to it
- BSome types of sexual behaviour between you and a passenger is ever acceptable, if both of you agree to it
- CNo type of sexual behaviour between you and a passenger is ever acceptable, other than if both of you agree to it
4If a serious complaint is made against you, or if there are a number of complaints, or there appears to be a pattern of poor behaviour and all the ways to improve your behaviour have been tried but have failed, what might TfL do?
- ATfL may have to suspend or revoke your licence
- BTfL will never suspend or revoke your licence
- CTfL will always suspend or revoke your licence
- DThe police may have to suspend or revoke your license
5In regard to using a passenger's personal contact details, which of the following purposes you can contact them for?
- AThe booked journey only
- BFor personal or social reasons
- CTo ask whether they would like to go on date with you
6When can you enter the back of your vehicle when you have a passenger on board?
- AWhen you like
- BIf the passenger is ill
- CIn an emergency
- DAlways
7If your passenger is seriously ill, which one the following is correct?
- Ayou should not try to physically check the passenger or administer first aid yourself unless you are following the instructions of the emergency services, or you have had appropriate first aid or medical training.
- Byou should move them out of the vehicle as quickly as possible.
- Cyou should always physically check the passenger, whether you have had first aid training or not.
- Dyou should call the emergency services on 999 immediately.
8If your passenger is seriously ill, which one the following is not correct?
- AYou should always physically check the passenger, whether you have had first aid training or not
- BIf your passenger is seriously ill, you should call the emergency services on 999 immediately
- CYou should always follow the instructions of the emergency services
9Please read the statement below and answer the following question.
As a PHV driver, you offer an extremely important service to the travelling public. You have a responsibility to make sure your passengers feel safe when they travel in your vehicle. The way that you interact with them will affect the way they will feel about their journey with you. It is important that you are professional and deal with passengers in a way that makes them feel at ease. You should never use a passenger’s personal contact details to start communicating with them about anything other than the booked journey. Contacting a passenger for personal or social reasons is unacceptable and a misuse of the passenger’s personal information.
Which one of the following is correct?- AIf you contact a passenger about anything else other than the booked journey, you are misusing their personal information
- BYou may sometime use a passenger’s personal contact details to start communicating with them about anything other than the booked journey
- CIt is not your responsibility to make sure your passengers feel safe when they travel in your vehicle
10Please read the statement below and answer the following question?
TfL expects all licensed drivers to offer Londoners and visitors a professional and safe service. Providing excellent customer service is an important part being a London PHV driver. It is important that each time a passenger gets into a PHV they receive a high quality of service from their private hire driver. Operators must keep details of all complaints made to them. Operators must report to the police any complaints that involve possible crimes, so that they can be investigated.
Which one of the following is correct?- APassenger should receive a high quality of service from their private hire driver
- BProviding excellent customer service is not an important part being a London PHV driver
- CIt is not important that each time a passenger gets into a PHV they receive a high quality of service from their private hire driver
- DOperators should not keep details of all complaints made to them
11Please read the statement below and answer the following question.
Your operator will normally deal with complaints, passengers might contact the police or TfL directly. They might also contact TfL if they are not satisfied with the way the operator has dealt with their complaint. In these cases, TfL may carry out its own investigation. If TfL does investigate a complaint that relates to you, we will provide you with the details of the complaint and ask for your comments. As soon as you have had the opportunity to respond to the complaint and TfL has made any other necessary enquiries, TfL will tell you the result of that investigation.
Which one of the following is correct?- AIf TfL does investigate a complaint that relates to you, they will not provide you with the details of the complaint
- BTfL may sometime tell you the result of that investigation
- CYou will have an opportunity to respond to any complaints
12Please read the statement below and answer the following question.
Other than in an emergency, you must not get into the back seat of your vehicle while you have passengers on board. If you get into the back seat, you risk making your passengers uncomfortable and your actions may be misunderstood or considered inappropriate. If your passenger is seriously ill, you should call the emergency services on 999 immediately. You should not try to physically check the passenger or administer first aid yourself unless you are following the instructions of the emergency services or a medical professional, or you have had appropriate first aid or medical training.
Which one of the following is correct?- AYou risk making your passengers uncomfortable if you get into the back seat of your vehicle
- BYou must never get into the back seat of your vehicle while you have passengers on board
- CIf your passenger is ill, you should try to physically check the passenger or administer first aid yourself
13Please read the statement below and answer the following question.
No type of sexual behaviour between you and a passenger is ever acceptable, even if both of you agree to it. TfL takes this issue extremely seriously. TfL or the police will fully investigate all complaints and reports, and they will take appropriate action. You will lose your licence if you are found to have acted in an unsuitable way towards a passenger.
Which one of the following is correct?- ATfL or the police will fully investigate all complaints and reports
- BAll type of sexual behaviour between you and a passenger is ever acceptable
- CNo type of sexual behaviour between you and a passenger is ever acceptable, unless both of you agree to it
14Please read the statement below and answer the following question.
Your passengers expect to be treated in an appropriate way. Think about your actions and how they might affect a passenger. Avoid any behaviour that might be understood as being sexual, no matter how good your intentions are or how harmless you think your behaviour is.
Which one of the following is correct?- AAny behaviour that might be understood as being sexual should be avoided
- BYour passengers does not expect to be treated in an appropriate way
- CDo not think about your actions and how they might affect a passenger
Information
- Description
- Quiz on Section 5, created by Minicab Drivers' Lifeline on 28/12/2022.
- Language
- English
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