Quiz
Section 8
Create a free account to finish this quiz
Save your progress and see your final score.
Already have an account? Sign in
Questions in this quiz (14)
1A PHV driver can get permission to not carry wheelchairs in the form of an exemption, which one of the following is a reason for issuing an exemption certificate?
- ABecause the driver’s poor health or fitness makes it impossible or unreasonable
- BBecause the driver is not willing to carry a wheelchair
- CBecause the driver can choose whether or not carry a wheelchair
2Which one of the following is correct in regard to assistance dogs?
- APHV drivers and operators cannot refuse or charge a passenger extra because they have an assistance dog
- BPHV drivers and operators can refuse or charge a passenger extra because they have an assistance dog
- CPHV drivers and operators should refuse or charge a passenger extra because they have an assistance dog
3In regard to assistance dogs, which one of the following is correct?
- APHV drivers must allow a passenger's assistance dog to sit in the footwell
- BPHV drivers and operators cannot refuse a passenger with a dog
- CDogs are not at all allowed in PHVs
- DPassengers with assistance should always be allowed
4If you are granted an exemption certificate by TfL not to carry out wheelchairs where should the certificate be displayed?
- AIt should be displayed in the windscreen of your vehicle
- BIt should be displayed on the window of your vehicle
- CIt should be displayed under the bonnet of your vehicle
- DYou do not need to display the certificate
5If you are granted an exemption certificate by TfL not to carry assistance dogs where should the certificate be displayed?
- AIt should be displayed in the windscreen of your vehicle
- BIt should be displayed on the window of your vehicle
- CIt should be displayed under the bonnet of your vehicle
- DYou do not need to display the certificate
6In regard to assistance dogs, which one of the following is correct?
- APHV drivers must accept passengers with assistance dogs
- BPHV drivers must not accept passengers with assistance dogs
- CIt is up to the PHV drivers to accept or refuse passengers with assistance dogs
- DAssistance dogs are never allowed in PHVs
7A PHV driver can get an exemption from carrying assistance dogs for which one of the following reason?
- AMedical reasons
- Breligious reasons
- CPersonal reasons
- DIt is never possible for a PHV driver to get an exemption from carrying assistance dogs
8If you are convicted of an offence under the Equality Act TfL will decide how suitable you are to be a licensed PHV driver and what else they may do?
- ASuspend or revoke your license
- BArrest you
- CExtend your license
9Please read the statement below and answer the following question.
TfL believes it is important to provide a public transport system which all people can use, so that older and disabled people have the same opportunities to travel as all other people. TfL expects PHV drivers to deliver a high standard of customer service to all passengers, whatever their needs. However, we know that some passengers may need more help. This section gives you information, advice and tips on what you can do to help disabled passengers and other passengers that require assistance.
Which one of the following is correct?- AA public transport system which all people can use is important to TfL
- BTfL expects PHV drivers to deliver a high standard of customer service to only a selected number of passengers
- CTfL is not aware that some passengers may need more help
10Please read the statement below and answer the following question.
TfL is committed to improving transport in London by making it more accessible, safer and reliable for all. Public transport plays an important role in opening up opportunities by providing access to education, employment and other essential services. It helps people stay in touch with family and friends and allows many people to live independently.
Which one of the following is correct?- APublic transport helps people stay in touch
- BPublic transport does not play an important role in opening up opportunities by providing access to education, employment and other essential services
- CTfL is committed to improving transport in London by making it more accessible, but not safer and reliable for all
11Please read the statement below and answer the following question.
It is illegal to treat anyone unfairly based on any of the characteristics protected under the Equality Act 2010. It is unacceptable for you as a PHV driver, or for any of your customers, to use language or behave in a way that discriminates against any person. As a PHV driver you are expected to treat all passengers in a professional and respectful way without making a judgement about any person’s personal characteristics or assuming anything about them.
Which one of the following is correct?- AA PHV driver should not discriminate against any person
- BIt is legal to treat anyone unfairly based on any of the characteristics protected under the Equality Act 2010
- CAs a PHV driver you are expected to treat some of your passengers in a professional and respectful way
12Please read the statement below and answer the following question.
Section 170 of the Equality Act says that PHV drivers must accept passengers with assistance dogs and must allow the assistance dog to sit in the footwell, next to the passenger. PHV drivers and operators cannot refuse or charge a passenger extra because they have an assistance dog. Assistance dogs are highly-trained ‘working’ animals so should not be treated like pets. Do not stroke or feed assistance dogs or distract them in any way.
Which one of the following is correct?- ADo not stroke or feed assistance dogs or distract them in any way
- BSection 170 of the Equality Act says that PHV drivers may sometime accept passengers with assistance dogs
- CPHV drivers must accept passengers with assistance dogs and should not allow the assistance dog to sit in the footwell, next to the passenger
13Please read the statement below and answer the following question.
A PHV driver can only get an exemption from carrying assistance dogs for medical reasons. If a driver has a medical condition, such as asthma which gets worst when near dogs, or if the driver is allergic or has a fear of dogs (a phobia), it may be possible for them to get an exemption. You will need to contact TfL to apply for an exemption certificate and, if granted, you will need to display an Exemption Notice in the windscreen of your vehicle.
Which one of the following is correct?- AA PHV driver can get an exemption from carrying assistance dogs for medical reasons such as asthma
- BA PHV driver can never get an exemption from carrying assistance dogs
- CIf a PHV driver is given exemption certificate from carrying assistance dogs, the certificate does not need to be displayed in the windscreen of their vehicle
14Please read the statement below and answer the following question.
TfL will investigate any complaint we receive about a PHV driver breaking the Equality Act. If there is enough evidence of an offence being committed and it is in the public interest to do so, we will always prosecute the driver. If you are convicted of an offence under the Equality Act we will decide how suitable you are to be a licensed PHV driver and we may suspend or revoke your PHV driver’s licence.
Which one of the following is correct?- AIf you are convicted of an offence under the Equality Act TfL will decide how suitable you are to be a licensed PHV driver and TfL may suspend or revoke your PHV driver’s licence.
- BTfL will not investigate any complaint they receive about a PHV driver breaking the Equality Act.
- CIf there is enough evidence of an offence being committed and it is in the public interest to do so, TfL will never prosecute the driver.
Information
- Description
- Quiz on Section 8, created by Minicab Drivers' Lifeline on 28/12/2022.
- Language
- English
- Views
- 27
- Rating
- No ratings yet Rate this quiz