Quiz
Academic Hotline
Questions in this quiz (5)
1What is the academic hotline used for?
- AThe academic hotline is used for students to call to directly enroll in a course.
- BThe academic hotline is used for teachers to call if they have suggested improvements for courses.
- CThe academic hotline is used for students, parents, and partners to call for technical assistance.
- DThe academic hotline is used for students, parents, and partners to call for assistance with content help, the unlocking of quizzes and tests, password resets, and general help.
2What types of hotline choices are currently available for users to call?
- AGeneral Academic Hotline
- BEnglish
- CMath
- DSpanish
3What is the "Ready State"?
- AThe "Ready State" is used for hotline teachers in Cisco Finesse to be logged into the queue to receive incoming calls.
- BThe "Ready State" is used for new teachers in order to let their students know they are ready and waiting in their Blackboard virtual office.
- CThe "Ready State" is used for students so that teachers know when they can be called back.
- DThe "Ready State" is used for technical support to see student issues.
4What are some of the expectations for teachers who are logged into the academic hotline?
- ASend an email to the teacher of record as needed.
- BDocument information into the student's page in Genius.
- CRequire the student to also enter the virtual office.
- DUnlock quizzes and tests.
- ECheck the hotline voicemail at the beginning and the end of each shift.
5It is important for teachers to log out of Cisco Finesse at the end of their shift to prevent callers from being put on hold when no one is available.
- ATrue
- BFalse
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- Description
- General Educational Development Certificate Virtual Training (Hotline and Virtual Office) Quiz on Academic Hotline, created by Jessica Powell on 17/07/2017.
- Author
- Jessica Powell
- Language
- English
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