16167407
Descripción
Test por Chloe Costello, actualizado hace más de 1 año
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Creado por Chloe Costello
hace más de 5 años
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Pregunta 1
Pregunta
What are the factors that influence our decision making? (5)
Respuesta
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Service
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Quality
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Discounts
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Social & Ethical
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Marketing
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Convinience
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Environmental
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Value for Money
Pregunta 2
Pregunta
What is the legislation name of Australia's consumer law?
Respuesta
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Australian Consumer Law 2011
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The Consumer Law of Australia (2011)
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Australian Consumer Law 2011 (Commonwealth)
Pregunta 3
Pregunta
What are the consumer guarantees for PRODUCTS? (9)
Respuesta
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Accurate Description
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No debts or hidden charges
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Due care and skill
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Fit for a specific purpose
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Acceptable Quality
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Spare Parts and Repairs
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Similar to demonstration
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Available to Use (undisturbed possession)
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The business' promises
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Ownership
Pregunta 4
Pregunta
Other organisations protecting us are:
Respuesta
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ACIS & ACCC
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ACCL & ACIS
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ACCC & ACISL
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ACIC & ACCC
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ACLC & ACC
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ASLC & ACCC
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ASIC & ACCC
Pregunta 5
Pregunta
What are the consumer guarantees for SERVICES? (3)
Respuesta
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Social & Ethical
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Finished in a reasonable time
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Due care and skill
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Convienience
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Fit for a specific purpose
Pregunta 6
Pregunta
What are the factors that influence our SPENDING decisions? (8)
Respuesta
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Price
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Service
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Value for Money
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Convienience
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Age
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Gender
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Finance
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Marketing
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Minor Failure
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Environmental
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