Test
1.01 H&T Quiz
Preguntas del test (8)
1How can a travel agent make a positive impression on clients?
- AAsk very personal questions
- BSuggest several travel options
- CFocus on many tasks at one time
- DMaintain a professional appearance
2What traits do effective hospitality and tourism employees exhibit when they communicate withtheir customers?
- APatience and empathy
- BInitiative and indifference
- CInflexibility and self-confidence
- DEnthusiasm and passive listening
3What type of behavior involves establishing eye contact with hotel guests?
- AVocal
- BCritical
- CCultural
- DNonverbal
4What skill is important for successful professional in the hospitality and tourism industry to possess?
- ACreativity
- BDelegation
- CCommunication
- DMathematical
5As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels’ guests. What behavioris Ben exhibiting?
- AInterpersonal Skills
- BFavorable ethical traits
- CA positive sales aptitude
- DAn appropriate use of humor
6Jason provides tours to over 300 people a day at the historical govenor's mansion daily. Which benefit ofworking in the tourism industry is he experiencing?
- AContacting buyers
- BVisiting attractions
- CWorking with people
- DPlanning conferences
7Mary works in the lodging segment where she directs the employees who clean the property’ssleeping rooms and public areas, what is Mary's position?
- AProperty supervisor
- BMaintenance manager
- CFront-desk supervisor
- DHousekeeping manager
8Daniel is the executive chef for a resort that is located near Phoenix, Arizona. What professional association is Daniel most likely to join?
- AWellness Council of America
- BMeeting Professionals International
- CThe National Restaurant Association
- DAssociation for Convention Operations Management
Información
- Descripción
- 1.01 H&T Quiz
- Autor
- Chad Collins
- Idioma
- English
- Visitas
- 519
- Etiquetas
- Valoración
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