5156461
Descripción
Test por Mandy Bullock, actualizado hace más de 1 año
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Creado por Mandy Bullock
hace alrededor de 8 años
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Pregunta 1
Pregunta
A customer has purchased a digital camera. Which one of the following describes a product
benefit?
Respuesta
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Zoom facility
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There is a cover to protect it
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Available in a variety of colours
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Pictures instantly available
Pregunta 2
Pregunta
Which one of the following is an example of an open question?
Respuesta
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Can I help you?
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Would you like to see our new product range?
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Is it a size large skirt/trousers you are looking for?
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What style of skirt/trouser did you have in mind?
Pregunta 3
Pregunta
Which one of the following describes a buying signal?
Respuesta
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Avoiding making eye contact
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Someone paying for goods
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A customer waving goodbye to a salesperson.
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A customer is looking around for a salesperson.
Pregunta 4
Pregunta
If a sale has not been closed correctly, the customer is most likely to
Respuesta
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Become confused about the product features
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Change their mind about the purchase
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Insist on a full refund of payment
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Complain about the service provided.
Pregunta 5
Pregunta
Using effective questioning within the sale process enables the salesperson to
Respuesta
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Identify the cusomers needs
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Put the product through the till
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Find out if they want to be served
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Reduce the amount of time spent with the customer
Pregunta 6
Pregunta
A customer has purchased a lawnmower. Which of the following describes a product feature?
Respuesta
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It cuts all types of grass
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The electrical cable is 30 metres long
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Your garden will look well kept and neat
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It is easy to use
Pregunta 7
Pregunta
When a customer is ready to buy they are.......
Respuesta
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Talking to other customers
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Making 'not now' excuses
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Spending time looking at one product type
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Moving around quickly
Pregunta 8
Pregunta
Product Knowledge helps you to ....
Respuesta
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Know how much a customer wants to spend
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Provide guidance and advice on products
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Know why a customer wants a product
Pregunta 9
Pregunta
Asking Open & Probing Questions to customers help you to ....
Respuesta
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Know where a customer lives
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Know their name
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Select and recommend appropriate products
Pregunta 10
Pregunta
The first step in the selling process is ,,,,,
Respuesta
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Overcoming customer objections
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Identifying customer needs
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Checking customer buying decisions
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