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Communications

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GCSE Business Communication Fichas sobre Communications, creado por dramaqueen72 el 31/05/2013.
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Fichas por dramaqueen72, actualizado hace más de 1 año
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Resumen del Recurso

Pregunta Respuesta
What do Businesses need to limit? Poor Communication
What is Vertical Communication? Information being passed up and down the Hierarchy
What is Horizontal Communication? Passing information through the same layer of the Hierarchy
If there is good communication, what will happen? Staff will feel motivated Staff can answer Customer Queries so the customers will come back Productive Work Things won't have to be re-done
What is Communication used for? To entertain, advertise, inform and encourage
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