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Chapter 1 Study Guide Flashcards
Fichas del conjunto (21)
- 1What do MAA earnings depend on?Where you live. Earnings vary regionally according to economic conditions. Salaries are higher in metropolitan areas.
- 2Why should MAA continue education after training?Certified employees earn more than employees without a certification. Healthcare is a dynamic, constantly changing field. Workshops, courses, and seminars are available to keep MAA's informed of the latest changes and technologies. Desire to keep learning is a valuable trait to employers.
- 3Does MAA perform clinical or laboratory tasks?No. MAA performs administrative (office) functions in a health care setting.
- 4What are some other names that an MAA may be called?Medical secretary, medical office assistant, medical receptionist, medical office specialist, patient services specialist.
- 5What are four important skills for an MAA?Written communication & verbal communication, excellent telephone procedures, and must be ready for medical emergency.
- 6What is CPC?Certified professional coder
- 7Who administers the CPC certification test?American Academy of Professional Coders (AAPC)
- 8What is empathy?A deep understanding of what another is experiencing. The ability to respond to a situation with an understanding of what a patient/patient's family might be experiencing.
- 9Why does how a MAA dresses matter?Appearance creates a lasting impression and healthcare is very conservative so you must remain modest & professional.
- 10What SHOULDN'T MAA's wear?Open toed shoes, high heels, tight/exposing clothes, unnatural hair colors, dangling jewelry, facial jewelry, heavy perfume/cologne, chipped nail polish, exposed tattoos.
- 11What are five parts of a MAA's training?1) Medical terminology, anatomy & physiology, and disease processes.
2) Medical office procedures and practices.
3) Medical coding, billing and insurance.
4) Communication skills.
5) Computer technology - 12Can a MAA handle the medical office's money?Yes. MAA's handle billing and insurance.
- 13What does conservative dress mean?Modest, traditional, business appropriate, and professional.
- 14What does liberal dress mean?Excessive/gaudy jewelry, lavish, fads, impractical for workplace.
- 15What is AAMA? What do they do?The American Association of Medical Assistants is a professional organization that promotes and serves members of the medical assisting profession.
They certify CMA's (certified medical assistants) by making them pass an exam. - 16What is AMT? What do they do?The American Medical Technologists is a national group for medical assistants that conducts and sponsors 2 certification exams related to MA: Registered Medical Assistant (RMA) and the Certified Medical Administrative Specialist (CMAS) exams.
- 17What is AAPC? What do they do?The American Academy of Professional Coders certifies professional coders. They are the largest certifying organization for medical coders. The most common certs they offer are
Cert. Prof. Coder (CPC)
Cert. Prof. Coder-Hospital (CPC-H)
Cert. Prof. Coder-Payer (CPC-P). - 18What is IAAP? What do they do?The International Association of Administrative Professionals. They administer cert exams for Certified Administrative Professionals (CAP). They also run The Office Pro publication.
- 19What is AHDI? What do they do?The Association for Healthcare Documentation Integrity is a professional group that has established guidelines for the exams for the Certified Healthcare Documentation Specialist (CHDS) and and Registered Healthcare Documentation Specialists (RHDS).
- 20What was the AHDI formerly known as?The American Association for Medical Transcription.
- 21What is AHIMA? What do they do?The American Health Information Management Association is an organization that sponsors 2 coding cert exams: Cert. Coding Specialist (CCS) and the Cert. Coding Specialist-Physician Based (CCS-P).