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Total Quality Management (TQM)
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- 1TOTAL QUALITY MANAGEMENT (TQM)An organisation wide effort to infuse quality into every activity in a company through continuous improvement
- 2TQM-is devoted to prevention rather than correction
-focuses on quality management
-reward quality
-focuses on quality training at all levels
-stresses problem identification and solution
-promotes innovation and continuous improvement
-promotes total participation
-stresses high performance standards with 0 defects - 3IMPLEMENTATION OF TQM (5)1. Quality Circles
2. Bench-marking
3. Six Sigma
4. Reduced Cycle Time
5. Continuous Improvement - 4QUALITY CIRCLES-a group of 6-12 volunteer employees who regularly meet and discuss and solve problems affecting their workplace
-to push Decision Making to an org level to which recommendations can be made by people who do the job and know it better than anyone else - 5BENCH-MARKING-continuous process of measuring products, services and practices against the toughest competitors or companies recognized as industry leaders
-identify areas of improvement
-key lies in analysis
1. start with own Mission Statement, a company should honestly analyse its current procedures and determine area of improvement
2. carefully select competitors worthy of bench-makring - 6SIX SIGMA-a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts
-5 Step process (DMAIC) - 7DMAICDefine
Measure
Analyse
Improve
Control - 8REDUCED CYCLE TIME-simplification of work rules
-dropping of barriers between work steps and among department
-removing worthless steps in the process
-improves overall company performance as well as quality - 9CONTINUOUS IMPROVEMENTA.K.A Kaizen
-companies realized that extraordinary success comes from making a
series of mostly small improvements
-implementation of a large number of small, incremental improvements in all areas of the organisation on an on-going basis
=Improving things a little at a time, all the time, has the highest probability of success
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- Total Quality Management (TQM)
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- Charmaynetay
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