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Chapter One: Journey to Professionalism
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- 1What is Professionalismthe conduct, aims, or qualities that characterize that mark a professional or a professional person
- 2The visibility factorA medical assistant is seen up close, and full body while administrative is seen from the waist up
- 3The Proximity Factorthe amount of distance between the patient and medical assistant
- 4The Time Factorthe amount of time spent with the medical assistant compared to the administrative
- 5The Nature of the Workthe medical assistant talks about sensitive issues, while administration works with patient billing
- 6The Internal JourneyRequires you to examine personal qualities that are deep within you and to perform adjustments
- 7Attitudethe way you feel about someone or something
-helps mold personality
-mostly learned
"Attitude=Altitude" - 8Actions that reflect Positive Attitude-extend greetings
-smile often
-accept criticism from authoritative positions
-be flexible in your thinking when things don't go as planned - 9Dependabilitymeans to be reliable or trustworthy
- 10Actions of dependability-showing up on time
-give ample notice to supervisor when unable to make it
-return from breaks on time
-follow through on assigned tasks
-work past your scheduled time off when necessary
-go the extra mile to help your coworkers - 11Tactis a character trait that is essential to demonstrate as a professional
is sensitive to what is appropriate when dealing with other individuals - 12Confidentialitymeans to keep something secret or private
- 13Integrityto posses sound character
- 14Compassionto show concern
- 15Empathyto put yourself in someone else's shows
- 16Initiativemeans to take the lead or to work independently
- 17The External Journeyrequire you to take actions in order to better yourself
- 18Education- EJ- education doesn't stop at graduation
- 19Good Communication Skills-must posses strong verbal and written communication skills
-avoid religion, politics, and sexual nature - 20Good Appearance-the patient's initial impression about someone
-look professional, feel professional, be professional - 21Personal Apperance-personal hygiene
-uniform
-shoes
-tattoos are covered
-makeup at a minimal
- hair color is more natural
-id badges/professional pins
-posture - 22Serviceto extend help to others
- 23Credentialingvalidates that you have been successful in attaining the educational components that are necessary for the duties that you perform
- 24Licensingrefers to a legal document that permits or authorizes a person to perform a specific task or tasks
- 25Certificationsignifies that one has fulfilled the necessary requirements of a specific organization to perform specific tasks
- 26Registrationto enroll one's name in a register, based on successful completion of a specific program and/or ability to pass an examination designed specifically for that particular specialty
- 27Affiliate of the American Association of Medical Assistants (AAMA)-offers CMA(AAMA)
-must graduate from an institution that is accredited by the Accrediting Bureau of Health Education Schools (ABHES) - 28American Medical Technologists AMTRegistered Medical Assistant (RMA)
-must be a graduate from an institution accredited, received formal training from the military, or have worked in the industry for a minimum of 5 years
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- College (Clinical Medical Assisting) Clinical Medical Assisting Fichas sobre Chapter One: Journey to Professionalism, creado por La'Shae el 10/07/2015.
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- La'Shae
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