Fichas
OB: SU 1
Fichas del conjunto (16)
- 1Why Interpersonal Skills is importance? (6 points)1. technical skills are no longer sufficient
2. strong relationships
3. achieve organisation’s goals
4. create pleasant workplace
5. highly satisfied employees appears to
6. work with, attract, and
keep high-performing employees. - 2What Managers do?Managers get things done through other people by allocating resources and overseeing the activities of others in order to obtain organisational goals.
- 3Management FunctionsPlanning: Defining goals, establishing strategy, and developing plans.
Organising: Determining what tasks are to be done, who is to do them, how tasks are grouped, who reports to whom, and where decisions are made.
Leading: Motivating employees, directing others, selecting effective communication channels, and resolving conflicts.
Controlling: Monitoring activities to ensure they are being accomplished, compare with previously set goals and correcting significant deviations. - 4Management RolesInterpersonal: Ceremonial roles, leadership roles, liaison roles
Informational: Monitor role, disseminator role, spokesperson role
Decisional: Entrepreneur role, disturbance handlers, resource allocators, negotiator role - 5Management SkillsTechnical: Ability to apply specialised knowledge or expertise.
Human: Ability to work with, understand, and motivate other people, both
individually and in groups.
Conceptual: Mental ability to analyse and diagnose complex situations. - 6Effective VS Successful Managers1. Traditional management: Decision making, planning, and controlling.
2. Communication: Exchanging routine information and processing paperwork.
3. Human resource management: Motivating, disciplining, managing conflict, staffing, and training.
4. Networking: Socialising, politicking, and interacting with outsiders.
Successful Managers: Speed Promotion = NCTH
Effective Managers: Quality + Quantity = CHTN - 7What is Organisation?A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.
- 8What is Organisational Behaviour?is a field of study that investigates the impact of individuals, groups, and structure on behaviour within an organisation to allow organisations to function more effectively
- 9Objectives of studying Organisational Behaviour1. Evaluate employee behaviour
2. Predict employee behaviour
3. Improve organisational performance
4. Control employee behaviour - 10How OB affects organisation? (6 Factors)1. improve productivity
2. reduce absenteeism
3. turnover
4. deviant workplace behavior
5. increase organizational citizenship behavior
6. job satisfaction. - 113 Major Disciplines towards OBPsychology (individual): The science that seeks to measure, explain, and sometimes change the behaviour of humans and other animals.
Sociology (group/organisation): The study of people in relation to their social environment or culture.
Anthropology (group/organisation): The study of societies to learn about human beings and their activities. - 12Challenges & Opportunities (7 areas)Challenges bring opportunities for managers to use OB concepts in solutions for organisation.
1. economic pressures
2. globalisation
3. workforce diversity
4. improving customer service
5. working in networked organisations
6. people skills
7. positive work environment (improve quality & productivity) - 13OB Model (3 X 3)basic OB model factors are arranged by different levels of analysis (individuals, group, organisational) and by type (inputs, processes, outcomes)
- 14What is Workplace Diversity?Variety of differences between people in an organization.
- 152 Levels of DiversitySurface-level Diversity: Differences in easily perceived characteristics, such as gender, race, or age, that do not reflect the ways people think or feel.
Deep-level Diversity: Differences in the way people think and react, such as values, personality, and work preferences that may be important in affecting how people relate to one another. - 16Workforce Diversity Categories1. Gender
2. Disability
3. Age
4. Race
5. Domestic Partners
6. Nationality
7. Religion