QUALITY

QUALITY

TOTAL QUALITY

JUST IN TIME

SIX SIGMA

THE 5´S

It describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

Is a management philosophy and not a technique. It originally referred to the production of goods to meet customer demand exactly, in time, quality and quantity, whether the `customer' is the final purchaser of the product or another process further along the production line.

Six sigma focuses on reducing process variation and enhancing process control, whereas lean drives out waste and promotes work standardization and flow. Is a fact-based, data-driven philosophy of improvement that values defect prevention over defect detection by reducing variation, waste, and cycle time.

The AXA insurance company, cares about carrying a continual process improvement. Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective at meeting stakeholder expectations. It is a large aspect of TQM and being a insurance company and being an insurance company makes them pay attention to every detail, from applying micro-processes to larger processes.

With the just-in-time philosophy, AXA could emphasize constant communication with the customer to improve processes, meet changing needs and promote higher customer satisfaction.

Our company has a lot of improvement opportnities with Six Sigma, it goes from analyzing te office organization with the 5s until checking unnecesary parts of the process to make it quicker and more effective for our clients.

5S is a workplace organization method that uses a list of five japanese words: seiri, seiton, seisō, seiketsu, and shitsuke. These have been translated as "Sort", "Set In order", "Shine", "Standardize" and "Sustain". The list describes how to organize a work space for efficiency and effectiveness by identifying and storing the items used, maintaining the area and items, and sustaining the new order.

As we see in the 5s strategy, applying to our companies that AXA is insurance, it would involve its customer service areas more specifically to find the situations that need more efficiency, be it the after-sales area, or in any other area where efficiency is needed.