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Written Communication

Elements of the communication process

Purpose of written communication

The message is the information transmitted from one person to another.

The sender conceives ideas and encodes them into a suitable medium like facts, pictures, memories, etc.

The receiver is the person or group to whom the message is meant for.

Assist people in an organization to work and learn together in pursuit of shared goals and/ or the mutual creation of value in business.

Principles of effective written communication

Written communication must include:

Conciseness

Include only relevant facts, avoid repetition, organize your message well.

Completeness

While answering, make sure that you have answered all questions before sending your answer.

Clarity

It comes from a careful consideration of the objective, content and medium of communication.

Consideration

Avoid gender bias and address your message properly.

Courtesy

Friendliness is inseparable from courtesy. In any case, omit irritating expressions and when needed, apologize sincerely for an omission or thank truly for a favor.

Correctness

Give correct facts. Send your message at the correct time and in the correct style

Concreteness

Always use specific facts and figures. Avoid exaggeration. Message should be definite and simple.