Business Communication

What this unit covers

The listed resources look at how businesses pass information around. Some focus on the communication process itself: sender, receiver, medium and channel. The Management: COMMUNICATION quiz starts there, and Communication and Negotiation Skills tests principles such as "communication never stops".

Writing and documents

A large group of resources is about written work. The BC Ch5 quiz asks about adopting a "you" attitude in business writing, and BC Ch4 looks at planning a message before you write it. The deck 10 questions about business correspondence covers what a business letter is and how it differs from a personal one. There are also notes on planning, writing and completing reports and proposals.

Financial documents get plenty of attention too. The BTEC Tech Award in Enterprise deck on Component 3 asks about the purpose of a purchase order, delivery note, goods received note, invoice and receipt. Several mind maps show the flow of these documents in order.

Styles, channels and technology

The POB Exam Review quiz covers communication styles such as controller and analyser, and how to adapt to each. Mind maps cover internal and external communication, employee communication, barriers, and the impact of technology on communication channels. The Communications notes compare oral, visual, written and pictorial methods, including the pros and cons of email.

Where to start

1. Open a broad mind map such as Business communication systems to see the shape of the topic.
2. Read the Communications notes or flip through a flashcard deck for key terms.
3. Take a quiz, then return to the maps for anything you missed.
4. Move on to documents, reports and meetings.

School students may spot GCSE, IGCSE and Leaving Certificate Business Studies mentioned in some resources. University students and professional candidates will find chapter-based quizzes and exam reviews. Teachers can pick out sets to share with a class.

Where it fits

This unit sits in the People, Organisation and Leadership strand of Business administration and management (incl. project management). Choose one resource that matches what you are studying and see how far you get.