User Journey Map

User Journey Map

1. How it works?

   • There are 7 steps
     • Step 1: Generate a list of all the activities
     • Step 2: Cluster activities
     • Step 3: Show activity clusters as nodes on a timeline
     • Step 4: Call out problemas an pain-points
     • Step 5: Extend the map with an extra information
     • Step 6: Look for insights
     • Step 7: Summarize the findings and share them

2. What It does?

   • Is a flow map that tracks users´ steps through an entire expirience. This method breaks down the users´journey into component parts to gain insghts problems that may be present or opportunities for innovations.