Unit 1 - Communication

Unit 1 - Communication

1. Verbal Communication

   • relies on speech, volume & tone of voice to give information
   • Needs to be clear & understood
   • Must not be too loud or offensive
   • User must be able to hear you
   • What is it used for?
     • Communicate with others
     • to form a relationship with a client
     • Give information to a client
     • give instructions to colleagues
     • Contributions to discussions & meanings

2. Features of Communication

   • Jargon
     • Technical language used by a particular professor or group of people
   • Slang
     • Using language that not everyone uses
     • Can cause confusion as slang words are different for different countries
   • Dialect
     • When people use different words for everyday objects or feeling, depending on where they come from.
     • Can cause confusion as people don't have the same dialect

3. Non verbal Communication

   • Communicating without the use of language or speech
   • Types of NVC
     • facial Expresssions
       • Communicating emotions through face
       • By reading the face you can tell whether someone's llistening
       • Smiling, eye contact, eyebrows and nodding the head = how someone is feeling
     • Eye contact
       • Important part of communication
       • secures the attention of the person
       • lets the other person know you are listening
     • Body Language
       • Sending message to people with our bodies whether we are talking or not
       • in care work this communication without words = nvc
       • Body posture and gestures send messages
     • Hand Gestures
       • Use hand gestures to help communicate and use without realising
       • some people talk with hands
       • use them to support what they are saying