Booking online

Booking online

1. Advantages

   • Customers
     • No double-booking
     • Instant responses
     • Book using interactive websites
     • Booking can be made anytime of the day
     • Cheaper
     • Customers can be informed of their booking
     • Informed of other events
   • Businesss
     • No high street shops needed
     • Attracts foreign customers

2. Disadvantages

   • Business
     • Costs of installing the system will be high
     • Agencies may close
       • Customers buying online
     • People create their own tours so package holidays firms have to close
       • Because through lack of customers
     • Phone
       • Staff must be trained to use that system
     • Website
       • Direct connection to database
       • Well-designed
   • Customers
     • Not everyone has the ability/facility of looking online
     • Must have a debit or credit card
       • Or use a service like PayPal for most online booking
     • Reliable
   • If the system breaks down lots of business can be lost

3. Shopping online

   • Advantages
     • Customers
       • Range of goods available
       • Saves time and fuel
       • Delivered to your home
       • Price comparison websites
   • Disadvantages
     • Customers
       • Wait for item to come
       • Need a debit/credit card
       • Pay postage
       • Cannot to touch, smell or see the item
   • Advantages
     • Business
       • Not pay premises such as office or shop
       • Sell world wide
   • Disadvantages
     • Business
       • Need to maintain up to date websites
       • Rely on other companies to deliver stuff
       • Precautions e.g. hacking