Performance Measurement

Performance Measurement

1. Performance measurement system

   • The means through which managers ensure that employees' activities and outputs are congruent with the organisation's goals.
   • Performance Measurement Appraisal
   • Performance Measurement Feedback
     • Improve PM Feedback

2. Performance Measurement System

   • Define Performance Outcomes for company division and department
     • Develop employee goals, behaviour and actions to achieve outcomes
       • Provide support and ongoing performance discussions
         • Evaluate Performance
           • Identify Improvements needed
             • Provide consequences for performance

3. Criteria of Performance Measures

   • Strategic
     • Validity
       • Reliability
         • Acceptability
           • Specificity

4. Purposes of Performance Measurement

   • Administrative
   • Strategic
   • Developmental

5. Performance Measurement Approches

   • Comparative
     • Attribute
       • Behavorial
         • Compentency
           • Results
             • Quality
             • Management by objectives, Productivity Measurement and Evaluation system (ProMEs),Balanced Scorecard
         • Behavourial anchored rating scale(BARS),behavourial observation scale(BOS), assessment center
       • Graphic rating scales, mixed-standard scales
     • Ranking, forced distribution, paired comparaison

6. Poor Performance Measurement:feedback,consequences, employee characteristics, feedback, input

   • Strong Performance Measurement
     • Access both person and system factors in the measurement system , emphasise employee and managers to work together to solve performance problems,involve both internal and external customers in setting standards and measuring performance, use multiple source
   • 3 ways to influence it with technology:Web based online paperless PM technology
     • Aligns performance goals across all levels
     • Access to performance info, data and tools
     • improve efficiency of PMS
   • 3 approaches to reducing error trainors
     • Rater error training
     • frame of reference
     • calibration meeting

Imágenes y archivos del mapa