Knowledge Management

Knowledge Management

1. Echange

2. Use

3. Transfer

   • Knowledge

4. Interaction

   • Speaking
     • Knowledge transfer
   • Acting
     • Common activities
       • Cross-cultural scenarios
       • Intercommunication

5. Gains

   • Borderless multilingual communication
   • Good opportunity to meet people
     • Socialize
     • Networking
   • Inspiration
   • Motivation
     • New values
   • Feeling of belonging
   • Cooperation
     • Expertise
   • Gain of new knowledge
   • Adaptation

6. Pains

   • Stereotypes
   • No information sharing
   • Lack of flexibility
   • Different languages
     • Affect communication
   • Cultural barriers
   • No exchange experience

7. Outcomes

   • Reduces stereotypes
   • Break language barriers
   • Preparation
     • Background information
   • Small groups
     • Efficiency
   • Educational approach
   • Language skills required
     • Necessary to understand

8. Sulzer Infra

   • Company
     • Function
       • Worldwide business
       • Different services
     • Problems
       • No knowledge sharing across borders
       • High competition
         • Competitors wanted to work independently
       • Employees
         • Didn't want to learn from others
         • Differences
           • Stereotypes were present
     • Vision/concept
       • One Winning Team
         • Powerful values
           • Learning , teaching, anticipating
           • Expertise across infrastructure
           • Serve
             • Quality
             • Accountability
             • Integrity
         • Vision
           • Contribution