Dealing with difficult tactics in negotiation

Dealing with difficult tactics in negotiation

1. By Willian Ury

2. Influence yourself

3. Negotiation is about influence

4. Do not caught in negative emotiosn

5. Remember go to the balcony is the key

   • Overlooking the stage ,where you can keep your eyes on the prize

6. When someone knows our hot buttons

   • We can't negotiate effectively
     • Rule :"We have to know our hot buttons"
       • To go to the balcony