Chp 1 : Introduction

Chp 1 : Introduction

1. Important of Training

   • To equips individual with knowledge, skills and abilities
   • to attract employees to companies, promotions, retantion
     • due to new technologies, rapid development of knowledge, globalization of business, and development of e-commerce. Also, companies have to take steps to attract, retain, and motivate their workforces.
   • to create competitive advantages.
     • gains market share, improve customer service and business growth 
   • to improve company performance and effieciency.

2. Key Component Learning

   • 1. LEARNING
     • refer to knowledge, skills, competencies attitudes or behaviour  
   • 2. HUMAN CAPITAL
     • -Knowledge -Advanced skills  System understanding and creativity -Motivation to deliver high-quality products and services