Why Organisations Don't Learn

Why Organisations Don't Learn

1. BIAS

   • P1. Bias towards Success
     • R1: Fear of Failure
       • S1: Destigmatize Failure
     • R2: Fixed Minset
       • S2: Embrace & Teach Growth Mindset
     • R3: Over-reliance on Past Performance
       • S3: Consider potential in hiring/promoting
     • R4: Attribution Bias
       • S4: Using data to identify success and failure
   • P2. Bias Towards Action
     • R6: Exhaustion
       • S5: Building Breaks into schedule
     • R7: Lack of Reflection
       • S6: Taking time for reflection
         • S7: Encourage Reflection after doing
   • P3. Bias towards Fitting In
     • R8: Failure to use one's strength
       • S8: Encourage strengths
     • R9: Believing need to conform
       • S9: Increase Awareness & engage workers
         • S10: Model Good Behavior
   • P4. Bias towards Experts
     • R10: Inadequate frontline involvement
       • S11: Give workers exposure
         • S12: Empower experiences
     • R11: Overly narrow expertise views
       • S13: Encourage workers to own their problems
   • P5: WASTE OF MONEY
     • S14: Incorporate training into daily work
   • P6: See it as an opportunity cost of well-being of workers