GOALS 2015

GOALS 2015

1. Financial

   • Topline
     • Revenue
     • Collection
   • Bottomline

2. Customer

   • Relationship Management
     • VoP Scores
     • Monthly VoC Pulse Check
   • Contextual Awareness

3. Process

   • Process Discipline
     • SLA Adherance
     • Timely submission of metrics
     • Process Baselining
     • KPI Improvement
     • Buffer Management
     • Org. Structure Management
   • JV LEAN
     • Risk Reduction
     • Productivity
   • Risk
     • Audit Ratings
     • SLA Revision
     • Information Security
     • Error Reduction
     • Zero Repeats (Claims, Escalations)

4. Learning & Growth

   • Talent Management
     • Devekop E4 & E5 SMEs
     • Attrition Reduction
     • Top Talent Retention
     • Staff Rotation
     • Senior Manager Training Program
     • Learning Pathways
     • Repeat Queries
     • Cross Training
     • SEEQ Scores
     • Succession Plans
   • Strategic Initiatives
     • SS/IFDS Strategic Initatives
     • Internal to JV SCM Projects