Operant conditioning Theory

Operant conditioning Theory

1. People learn to perform behaviors that lead to desired consequences and learn not to perform behaviors that lead to undesired consequences.

   • Positive reinforcement
     • Negative reinforcement
       • Eliminating or removing undesired outcomes when people perform organizationally functional behaviors
         • Punishment
           • Administering an undesired or negative consequence when dysfunctional behavior occurs
             • Avoiding Side Effects of Punishment
               • Downplay the emotional element
               • Try to punish dysfunctional behaviors as soon as they occur.
               • Try to avoid punishing someone in front of others.
     • Gives people outcomes they desire when they perform organizationally functional behaviors
       • Extinction
         • Curtailing the performance of a dysfunctional behavior by eliminating whatever is reinforcing it
   • Operant Conditioning Tools
   • Organizational Behavior Modification
     • The systematic application of operant conditioning techniques to promote the performance of organizationally functional behaviors and discourage the performance of dysfunctional behaviors
       • Manager identify the important behavior
       • Measure the frequency of occurring behavior
       • Determine that people know to performing the behavior and consequence they receive when they do it
       • Manager develop and apply strategy for the use of positive, negative reinforcement, punishment or extinction
       • Manager measure the frequency of the behavior