Chapter 2: Defining Knowledge Management

Chapter 2: Defining Knowledge Management

1. Knowledge Management: The conversion of tacit knowledge into explicit knowledge and sharing it within the organization.

   • The right knowledge at the right place, at the right time in the right format.

2. Information Management: identification and mapping of intellectual assets within an organization.

   • Identifying who knows what within the company

3. People Management: making their strengths more effectively and their weaknesses irrelevant and encouraging them to work towards achieving organisational goals.

   • Recruitment, employee motivation, etc.
   • To make organizational knowledge more productive; and to produce benefits that are significantly greater than those envisioned.

4. Management and organization: Sustained efforts to manage knowledge must permeate the entire organization, from the head of the organization down to the rank and file.

   • Chief Knowledge Officer (CKO)

5. Infrastructure: production of public goods or production processes that support natural monopolies.

   • transportation systems, communication networks, sewage, water, and electric systems.

6. People and culture: The redefinition of organizational structure, the corresponding human resource practices, and a consistent organizational culture.

   • Human Resources