3.5

3.5

1. User Support & documentation

   • Should contain User Guide, Troubleshooting/FAQ and Context-sensitive help
   • Troubleshooting Will identify common problems and give solutions
   • Help Desk may be needed, dedicated direct comms to a tchnical advisor, user friendly communication who has access to appropriate database
     • Help desk calls recorded as well as users system details and contact info
   • User can also type problem into webpage or click icon to open up help window
   • User groups or forums enable other users to communicate and share information with other experienced users, can also post problems as a thread and othe users can elp rectify the problem

2. Training Methods