Job Satisfaction

Job Satisfaction

1. A pleasurable emotional state resulting from the appraisal of one's job or job experiences

   • Job Sat has moderate positive effect on Job Performance
   • Job Sat has strong positive effect on Org Commitment

2. Based on

   • Cognition
     • Calculated opinions of your job
       • Cog. Dissonance: any incompatibility an indiv might perceive b/t 2+ attitudes or b/t behavior and attitudes
   • Affect
     • emotional reactions to your job
   • Behavioral

3. Value-Percept Theory

   • Dissatisfaction = (V want- V have) X (V importance)
   • Burn
   • Does your job supply what you value

4. Types of Satisfaction

   • Pay
     • Moderate Correlation
   • Promotion
     • Moderate Correlation
   • Supervision
     • Strong Correlation
   • Coworker
     • Strong Correlation
   • Satisfaction w/ work itself
     • Strong Correlation

5. Job Characteristics Theory

   • Jobs are more enjoyable when work tasks are challenging and fulfilling
   • Five core job characteristics combine to make jobs more rewarding than others
     • Meaningfulness of work
       • Variety
         • degree to which job requires a number of different activities that involve a number of skills and talents
       • Identity
         • degree to which the job requires completing a whole, identifiable, piece of work from beginning to end w/outcome
       • Significance
         • degree to which the job has substantial impact on the lives of other people
     • Responsibility for outcomes
       • Autonomy
         • the degree to which the job provides freedom, independence, and discretion to the indiv
     • Knowledge of Results
       • Feedback
         • degree to which carrying out the activities required by the job provides employees w/ clear info about how well they're performing

6. Even the most satisfied employees aren't satisfied every minute of every day

   • Affective events theory
     • Specific events trigger discrete emotions during the course of the work day
       • Job Performance
       • Emotional Reactions
         • Positive emotions
           • Joy, Pride, Relief, Hope, Love, Compassion
         • Negative emotions
           • Anger, Anxiety, Fear, Guilt, Shame, Sadness, Envy, Disgust
         • Personal dispositions
       • Work Enviro
         • Characteristics of job
         • Job demands
         • Requirements for emotional labor
       • Work Events
         • Daily hassels
         • Daily uplifts

7. Feeling vs. showing

   • Emotional labor
     • when employees manage their emotions to complete their job duties successfully
   • Emotional contagion
     • the idea that emotions can be transferred from one person to another
   • Affect Intensity
     • How strongly people experience their emotions

8. Moods

   • states of feeling that are often mild in intensity
     • last for an extended period of time
       • not explicitly directed at or caused by anything
       • lingering
   • Categorized into two ways
     • Pleasantness
     • Activation

9. Emotional Intelligence

   • Using
   • Managing
   • Perceving
   • Understanding