SAB9#79_Quality_Concepts

SAB9#79_Quality_Concepts

1. Quality

   • the degree to which the project (or deliverable) fulfills requirements

2. Grade

   • Category or classification for a deliverable or resource that indicates common function, but varying technical specification

3. Quality Management

   • Includes creating and following policies and procedures to ensure that a project meets the defined needs it was intended to meet from the customer's perspective
   • ensuring a project is completed without deviations from the project requeriments

4. Quality Theorists

   • Joseph Juran
     • the 80/20 principle
     • Quality as "Fitness for use"
   • W. Edwards Deming
     • 14 points to total quality management
     • PDCA Cycle as basis for quality improvement
   • Philip Crosby
     • Cost of poor quality
     • "Zero defects"
     • prevention over inspection

5. Gold Plating

   • Adding extra items and services to customer deliverables that do not necessarily contribute added value or quality

6. Marginal analysis

   • analysis to determine when optimal quality is reached
     • refers to looking for the point where the benefits or revenue to be received from improving quality equals the incremental cost to achieve that quality

7. Continuous Improvement (or Kaizen)

   • "continuous improvement" and "Kaizen" are taken to mean the same thing on the exam
   • The ongoing enhancement of a product or service through small, continuous improvements in quality

8. Just in Time (JIT)

   • materials just when they are needed or just before they are needed
     • little inventory
       • Forces attention on quality

9. Total Quality Management (TQM)

   • A comprehensive management philosophy that encourages companies to find ways to continuously improve the quality of business practices, products, and services at every level of the organization

10. Prevention over inspection

    • IMPORTANT Because the cost of avoiding or preventing mistakes is much less than the cost of correcting them
    • QUALITY MUST BE PLANNED IN, NOT INSPECTED IN!

11. Responsibility for Quality

    • Although team members must inspect their own work, the project manager has the ultimate responsibility for the quality of the product of the project

12. Impact of Poor Quality

    • Spending time on quality produces value
      • Low morale
      • Decreased profits
      • Increased cost
      • Low customer satisfaction
      • Increased risk
      • Rework
      • Schedule delays

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