Client

Client

1. The Curious

   • How to identify?
     • Wants to understand every bit of the analysis : from data to methodology to results
     • IS interested in knowing a lot more than what is expected to come out of the analysis
   • How to deal?
     • Do not let curiosity kill the cat
     • Know your work end to end
     • Use muDBC religiously

2. The Oblivious

   • How to identify?
     • Is Jon Snow
     • Doesn't often connect with you
   • How to deal?
     • Ensure to explain the details of project every time you present
     • Understand what he is interested in and "create" conversations

3. The Dreamers

   • How of identify?
     • Unrealistic expectations from the projects
     • Always talks about ideal scenarios as output
   • How to deal?
     • Set right expectations
     • Explain limitations to the client

4. The Know-It-All

   • How to identify?
     • Whatever you do, this client will end up saying "so what the business knows it already
     • Makes statements like : Business knows it already/ This is nothing new
   • How to deal?
     • Know the business end to end
     • Always be ready for so what question : findings are not enough - generate insights

5. The Cheapstake

   • How to identify?
     • Wants to pay least amount of money possible
     • Keeps reminding you that he is paying $40 an hour to you
   • How to deal?
     • Identify the sign of degrowth as the moment he gets a cheaper serice he will opt for it
     • Create dependency on yourself so that he can't eliminate your existance
     • Do work that shows him freuqent ROI9short span)

6. The Helper

   • How to identify?
     • Is ready to provide all infrastructure/resource help you need for the completion of project
     • Is involved in the project as an onsite
   • How to deal?
     • Utilize opportunities to expand business

7. The Sprinter

   • How to identify?
     • Doesn't trust you completely
     • Likes intermediate deliverables
     • Signs quarterly SoWs
   • How to deal?
     • Show RoI from every sprint
     • Be aggressive in approach

8. The Passive-Aggressive

   • How to identify?
     • Isn't really sure what he wants
     • One-sided and unhelpful communication
       • Makes statements like : I am not really sure what we are looking for / You totally missed the point
     • Asks for major and minor changes in the end
   • How to deal?
     • Have patience
     • Be ready for changes in the output

9. The Under-Valuer

   • How to identify?
     • Always talk about the ease of task
       • Makes statements as : How hard can this really be?
       • Does not respond to questions in timely fashion
     • Doesn't rely on your effort estimates
     • Devalue your creative contributions
   • How to deal?
     • Keep yourself self-motivation
     • Appreciate your team and stand firm
     • Have confidence

10. The Nit-Picker

    • How to deal?
      • To avoid getting hurt or defensive when your work is constantly question, detach yourself from the work
      • Need to zoom in-zoom out frequently to understand the perspective
    • How to identify?
      • Complains consistently about unrelated things
      • Personal outlook comes with a scathing biite
        • Makes statements like : I am really not sure about this element here. It just doesn't fit
      • Asks you to change minor details over and over

11. The Scornful Saver

    • How to identify?
      • Unlike nit-picker and under-valuer, these client criticize you to lower our price
      • Manipulative
        • Makes statements like : You may not have gotten what we are looking for, but you are close / I really like what you have done overall, except for one or two things
      • Keeps changing the billing of resources
      • Frequently asks for resource utilization
    • How to deal?
      • Know every detail of your work as you have to defend yourself and your team

12. The Family Friend

    • How to identify?
      • Talks like a friend
        • Makes statements like : Could you just throw something together for me
      • Is genuinely concerned for you
    • How to deal?
      • No skill set required to deal but start with a professional tone

13. The Deadline Freak

    • How to identify?
      • Talk about resource utilization
      • Wants to squeeze couple of more deliverables from you
      • Negotiates on timelines
    • How to deal?
      • Have extended timelines
      • Ask for buffer
      • Show intermediate deliverables

14. The Middleman

    • How to identify?
      • Is not your actual client
      • Requirements might/might not match with the actual client
    • How to deal?
      • Ensure the expectations from the Middleman and actual client are the same
      • Involve actual client in all MoMs

15. The Indecisive

    • How to identify?
      • Is not sure what he wants
      • Scope of enagagement changes frequently
      • Projects don't reach completion before he jumps to other projects
    • How to deal?
      • Help him identify the opportunities in business
      • Be ready for change
      • No not get emotionally involved in projects

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