Mind map

Client

Divya Chaurasia English

Map content

Client

The Curious
- How to identify?
  - Wants to understand every bit of the analysis : from data to methodology to results
  - IS interested in knowing a lot more than what is expected to come out of the analysis
- How to deal?
  - Do not let curiosity kill the cat
  - Know your work end to end
  - Use muDBC religiously
The Oblivious
- How to identify?
  - Is Jon Snow
  - Doesn't often connect with you
- How to deal?
  - Ensure to explain the details of project every time you present
  - Understand what he is interested in and "create" conversations
The Dreamers
- How of identify?
  - Unrealistic expectations from the projects
  - Always talks about ideal scenarios as output
- How to deal?
  - Set right expectations
  - Explain limitations to the client
The Know-It-All
- How to identify?
  - Whatever you do, this client will end up saying "so what the business knows it already
  - Makes statements like : Business knows it already/ This is nothing new
- How to deal?
  - Know the business end to end
  - Always be ready for so what question : findings are not enough - generate insights
The Cheapstake
- How to identify?
  - Wants to pay least amount of money possible
  - Keeps reminding you that he is paying $40 an hour to you
- How to deal?
  - Identify the sign of degrowth as the moment he gets a cheaper serice he will opt for it
  - Create dependency on yourself so that he can't eliminate your existance
  - Do work that shows him freuqent ROI9short span)
The Helper
- How to identify?
  - Is ready to provide all infrastructure/resource help you need for the completion of project
  - Is involved in the project as an onsite
- How to deal?
  - Utilize opportunities to expand business
The Sprinter
- How to identify?
  - Doesn't trust you completely
  - Likes intermediate deliverables
  - Signs quarterly SoWs
- How to deal?
  - Show RoI from every sprint
  - Be aggressive in approach
The Passive-Aggressive
- How to identify?
  - Isn't really sure what he wants
  - One-sided and unhelpful communication
    - Makes statements like : I am not really sure what we are looking for / You totally missed the point
  - Asks for major and minor changes in the end
- How to deal?
  - Have patience
  - Be ready for changes in the output
The Under-Valuer
- How to identify?
  - Always talk about the ease of task
    - Makes statements as : How hard can this really be?
    - Does not respond to questions in timely fashion
  - Doesn't rely on your effort estimates
  - Devalue your creative contributions
- How to deal?
  - Keep yourself self-motivation
  - Appreciate your team and stand firm
  - Have confidence
The Nit-Picker
- How to deal?
  - To avoid getting hurt or defensive when your work is constantly question, detach yourself from the work
  - Need to zoom in-zoom out frequently to understand the perspective
- How to identify?
  - Complains consistently about unrelated things
  - Personal outlook comes with a scathing biite
    - Makes statements like : I am really not sure about this element here. It just doesn't fit
  - Asks you to change minor details over and over
The Scornful Saver
- How to identify?
  - Unlike nit-picker and under-valuer, these client criticize you to lower our price
  - Manipulative
    - Makes statements like : You may not have gotten what we are looking for, but you are close / I really like what you have done overall, except for one or two things
  - Keeps changing the billing of resources
  - Frequently asks for resource utilization
- How to deal?
  - Know every detail of your work as you have to defend yourself and your team
The Family Friend
- How to identify?
  - Talks like a friend
    - Makes statements like : Could you just throw something together for me
  - Is genuinely concerned for you
- How to deal?
  - No skill set required to deal but start with a professional tone
The Deadline Freak
- How to identify?
  - Talk about resource utilization
  - Wants to squeeze couple of more deliverables from you
  - Negotiates on timelines
- How to deal?
  - Have extended timelines
  - Ask for buffer
  - Show intermediate deliverables
The Middleman
- How to identify?
  - Is not your actual client
  - Requirements might/might not match with the actual client
- How to deal?
  - Ensure the expectations from the Middleman and actual client are the same
  - Involve actual client in all MoMs
The Indecisive
- How to identify?
  - Is not sure what he wants
  - Scope of enagagement changes frequently
  - Projects don't reach completion before he jumps to other projects
- How to deal?
  - Help him identify the opportunities in business
  - Be ready for change
  - No not get emotionally involved in projects