change

change

controller to facilitator
emplyee empowerment
1. benefits
  1. improves morale
  2. improved quality of service for customer
  3. makes use of skills/talents
  4. dec mgt workload/ staff decision makers
2. risks
  1. mistakes made
  2. confuse empowerment with entitlement
  3. may not want responsibility
teamwork
1. stages of formation
2. benefits for business
  1. better decisions
  2. inc motivation
  3. better quality p/s
  4. improves coordination
3. benefits for employee
  1. social needs
    1. teams develop the employee
      1. teams protect the employee/strength in team/tough decisions
        offers employee recognition/ praise from teammates
TQM
1. customer focus
  1. employee empowerment
    1. teamwork
      1. continuous improvement
2. benefits
  1. inc sales
    1. lower costs
      1. improved motivation/empowerment/teams
reistance to change
strategies for managing change
1. lead by example
  1. open communication
    1. training employees
      1. allow employees participate - input

Resumen del Recurso

	Creado por Louise McBrearty hace casi 12 años