2897149
Description
Flashcards by Amer Zavlan, updated more than 1 year ago
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Created by Amer Zavlan
almost 9 years ago
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| Question | Answer |
| What is change management? | Change management is a structured approach for ensuring that changes are thoroughly and smoothly implemented, and that the lasting benefits of change are achieved. |
| What are types of changes ? | - Initialized by client - Caused by information system developement |
| What are steps in controlling the change ? | Set and agree on new goals Make plans Implement Monitor (from here we can go back to making plans or implementations to make corrections) Review |
| When is organizational change required ? | When there is a need for building a new information system. |
| What are reasons for organizational change ? | Business survival Improving efficiency Competitive advantage External factors |
| What should we consider when making an organizational change ? | Participants in project (stakeholders) Resistance to change Organizational culture |
| What are two types of people when it comes to organizational change ? | D-type (Danger people, those who think change is dangerous) O-type (Opportunity people, those who think change is a new opportunity) |
| What are four types of people when it comes to organizational change ? (2nd classification) | Promoters Opponents Latent opponents Potential promoters |
| What are four steps in staffs' resistance to change? | Denial Resistance Exploration Confidance |
| What are four types of organizational culture ? | Bureaucratic (role) culture Individualistic (person) culture Task culture Power culture |
| Who are participants in organizational change ? | Project managers Project sponsors Team members Change control board |
| What are steps in change management process ? | Change initiation Change evaluation and assignment Change assessment Change authorization Change implementation Change monitoring |
| What are phases of implementation ? | Concept phase (System definition) Design phase (System design) Implementation phase (System implementation and integration) Translation phase (Transfer to operation) |
| What are some of the approaches for organizational change ? | Formal change management Work item stacks Scrum‘s product backlog strategy Work item pools No strategy at all |
| What is Enterprise Change Management ? | Framework to help with operating multiple agile projects simultaneously. Vision of change to motivate positive participation. |
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