Task 1 Questions

Task 1 Questions

1. Is the screen working?

   • Yes
     • Is the charger port working?
       • No
         • Try blowing into/cleaning the port if this still does not work the phone will need to be replaced.
       • Yes
         • Are the buttons working?
           • No
             • If the buttons are not working then the phone will need to be repaired.
           • Yes
             • Are the speakers working?
               • No
                 • If there is any dust in the speakers try to blow it out, if the speakers still do not work the phone will need to be prepared.
               • Yes
                 • Does the phone have a software problem?
                   • Yes
                     • Try resetting the phone, if there are still issues then the phone will need to be repaired.
                   • No
   • No
     • Try resetting the phone, if this does not work the phone will need to be repaired.