One to One and Group communication

One to One and Group communication

1. None verbal

   • Facial expression
     • smiling
     • Body gestures
       • Eye contact
       • Open posture
   • close proximity
   • Active listening

2. Verbal communictaion

   • Low tone of voice
   • Slow speaking
   • Paraphrasing
   • Ask questions
   • Calm tone of voice
   • Professional language
   • Empathy

3. Make service user comfortable

   • Privacy and cofidentiality
   • Interpreter
   • Care plans and assesments
   • Tailor to service users needs
   • Give information to empower

4. Team work

   • Encouragement and support
   • Praisal
   • Active listening
   • Reporting incidents
   • Liaising with other healthcare professionals

5. Theories of communiction

   • Argyles theory
     • Message occurs
       • Message sent
         • Message Received
           • Message processed
             • Message Understood
   • Tuckman theory
     • Forming
       • Storming
         • Norming
           • Performing

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