4.4 - Training

4.4 - Training

1. Key words

   • training - a range of activities giving employees job-related skills and knowledge
   • on-the-job training - given in the workplace
   • Induction training - the training given to an employee when they first start a job
   • off-the-job training - provided outside the employee's place of work

2. The importance of training

   • it can give employees skills and knowledge which makes them better at their job and more productive e.g. e.g. learning how to use technology to complete a task
   • employees can feel more valued and take part in job enrichment motivating them. they can feel more loyal to the business, increasing retention rates and reducing costs for employers
   • training is essential for businesses to produce high quality goods and high levels of customer service

3. Induction training

   • this is given to an employee when they first start the job, learning key information about the business e.g. how the IT system works and their role in the business
   • the benefits are helping the employee to integrate with other staff and improving productivity by showing them how to carry out their job effectively
   • 3 sections to induction training

4. On-the-job training

   • Given in the workplace by employees who have experience in the work to be undertaken
   • Work shadowing means an employee will observe an experienced worker during the day who may offer advice and guidance on how best to perform
   • Formal training sessions can be given by specialist trainers from outside the business on using specialist machinery or changes in workplace procedures such as health and saftey laws
   • Computer-based training can be used to both teach and test new employees on a range of issues e.g. using equipment to company procedures on booking time off
   • Benefits
     • relatively cheap as there are no travel costs
     • can target exact needs to business and skills the employee needs to be productive
     • computers can be used to make tailored training courses (e-learning), can be delivered any time and is cheap
   • Drawbacks
     • new ideas not likely to be brought, misses out on productivity gains
     • using employees to train others means they can't do their work and productivity is affected meaning a cost

5. Off-the-job training

   • provided by outside the employee's place of work and can include college/university courses or going on courses run by training companies
   • Employers can pay for employees to gain qualifications e.g. legal or accountancy qualifications
   • Benefits
     • bringing new ideas to the business, employees feeling valued and motivated, this increases productivity
   • Drawbacks
     • may be expensive for employee time and cost of provision
     • once skills are gained employee could get another job, employer gains no benefit

6. Factors to consider when choosing a type of training

   • businesses financial position
   • type of training depends on specific requirement of business that cannot be met by a college or training programme
   • current employees may not have trading or skill to provide effective training
   • different level of job

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