QUALITY FUNCTION DEPLOYMENT

QUALITY FUNCTION DEPLOYMENT

1. Tools of improvement

   • Matrix Data Charts
   • PDPC
   • Hierarchy Diagrams
   • Matrices & Tables
   • Affinity Diagrams
   • Relations Diagrams
   • AHP

2. Satisfaction Requirements

   • Revealed
     • asking needs
   • Expected
     • basis expectations
   • Exciting
     • Beyond expectation

3. Standard Deployments

   • Costumer
     • Matrices that determine key costumer & key unit. Target costumer segments
   • Voice of Costumer
   • Quality
     • Translate costumer benefits to measurements
   • Function
     • Determine activities that can be affected
   • Reliability
     • Identify failure points to eliminate them
   • New Process
     • Develop alternative process or concepts to fulfill requirements
   • Task
     • Assign person responsible for each step in the process
   • Standardization
     • Assure performance of new system.