A knowledge management reference model (KMRM)

A knowledge management reference model (KMRM)

1. Knowledge as a commodity to K-creation and re-creation

   • "Knowledge management (KM) phenomena"
     • How can a KM support system (KMSS) be developed, operated and assessed?

2. The salient features of KM systems

   • Knowledge
     • Bearers
     • Being context-sensitive
     • Combination of two distincts forms of knowledge
       • Explicit
       • Tacit
     • The crucial role played by languaging
     • The difficulty of determining a priori what/who/when/how the knowled will be requested and used.
   • Process
     • Social interaction-intensiveness
     • Group explicit /tacit knowledge
     • Is affected by cultural and organizational issues

3. Three-layer knowledge management reference model (KMRM)

   • The first layer: the enterprise's cognitive domains
   • The second layer: functional layer
   • The third layer: KM resources layer
     • Is composed of enabling technologies, e.g. organizational and information, and tools that support K-manipulating and K-enabling processes of the functional layer at differet organizational levels.

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