Mod 1, Part B: Understanding and Supporting Management

Mod 1, Part B: Understanding and Supporting Management

1. What Managers Do

   • Creating and Managing Value
     • Leading Organisations
     • Understanding the External Environment
     • The Macro Economic Business Cycle

2. Management Activities

   • Operational Management
     • Communicating
     • Evaluating
     • Decision-making
     • Rewarding
     • Controlling
     • Planning
   • Strategic Management
     • External Analysis
     • Strategic Planning and Choice
     • Strategic Implementation
     • Strategic Evaluation
     • Internal Analysis

3. Line Managers

   • Flatter hierarchies
   • Greater levels of authority & decision-making power to lower level employees

4. Service Industries

   • Proper Management of Excess Capacity
   • Service is intangible - difficult to define/measure
   • Service cannot be stored/consumed or used again. Difficult to manage supply and demand.
   • Unused capacity is lost forever.

5. Public Sector

   • Profit is not primary measure
   • Urban Growth
   • Liveability
   • Economic Prosperity
   • Transport
   • Organisational Sustainability
   • Environmental Sustainability