communication process

communication process

1. good listening qualities

   • face speaker
   • open mind
   • dont fidget
   • dont interrupt
   • clarifying questions

2. non verbal communitcation

   • facial expression
   • gestures
   • paralinguistics
   • loudness
   • tone of voice
   • pitch

3. blockers

   • accusing
   • judging
   • sarcasm
   • insulting
   • globalizing (always/never)

4. channel- method of how the sender conveys the message

   • face to face
   • email
   • letter
   • tweet
   • phone call

5. noise- interferes with a message (temporary)

   • sleepy
   • cold
   • angry
   • moody
   • ill

6. barrier- blocks communication

   • unclear speech
   • different languages
   • prejudice

7. feedback

   • observable response to another message
   • assures sender that communication has occured

8. context

   • place and time the communication occurs
   • relationship between the communicators

9. physical environment

   • affects the quality of the interraction
   • the surrounding/ space in

10. climate

    • emotional atmosphere
    • emotions and attitudes create climate
    • context and history of participants affect climate

11. sender

    • sends message
    • receives and processes feedback from receiver

12. reciever

    • obtains and provides feedback