Mind map
message and listening
Map content
message and listening
the message
- most difficult component
- cannot make assumptions about clarity, reception, or understanding
- 3 types of messages
- intentional
- unintentional
- actual
types of listening
- appreciative- gain pleasure/ satisfaction
- critical- speaker is credible and logical
- discriminative- identify inferences through speech change
- comprehensive- understanding the message
- empathetic- listen rather than talk
percentages
- 1. body language
- 2. tone of voice
- 3. context
Information
- Description
- com skills Mind Map on message and listening, created by rachaelkondrat on 18/02/2014.
- Created by
- rachaelkondrat
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- Rating