change

change

1. controller to facilitator

2. emplyee empowerment

   • benefits
     • improves morale
     • improved quality of service for customer
     • makes use of skills/talents
     • dec mgt workload/ staff decision makers
   • risks
     • mistakes made
     • confuse empowerment with entitlement
     • may not want responsibility

3. teamwork

   • stages of formation
   • benefits for business
     • better decisions
     • inc motivation
     • better quality p/s
     • improves coordination
   • benefits for employee
     • social needs
       • teams develop the employee
         • teams protect the employee/strength in team/tough decisions
           • offers employee recognition/ praise from teammates

4. TQM

   • customer focus
     • employee empowerment
       • teamwork
         • continuous improvement
   • benefits
     • inc sales
       • lower costs
         • improved motivation/empowerment/teams

5. reistance to change

6. strategies for managing change

   • lead by example
     • open communication
       • training employees
         • allow employees participate - input