Training needs

Training needs

1. Task - recognise where people need additional assistance

   • Activity - Organised training for others with relevant depts
     • Result - Improved personal lknowledge & better customer service
       • Example - Megan/Madison/Shirona

2. Task - recognise people have different needs

   • Activity - Tailor training to suit
     • Result - Ensured training completed fully and trainee confident to use relevant systems.
       • Example - Sophy/Kimberley. Rowena/Sarah

3. Task - recognise when I can help to train others

   • Activity - Arrange training for new team members
     • Result - Well informed staff who can provide a high level of service.
       • Examples - Sophy/Kimberley. Rowena/Sarah.

4. Task - Recognise my own training needs

   • Activity - Orgsanised further training for myself
     • Result - better knowledge, better service
       • Example - CT, Waste, EH

5. Task - Take part in team meetings, sharing knowledge with others

   • Activity - provide Housing info to web chatters
     • Result - Improved knowledge to enable better service on web chat
       • Example - did a presentation on Housing to web chat colleagues.