Communication Skills. - created from Mind Map

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Interpersonal Skills- Face-to-face communication involves more than just talking. You must also provide a postitive image of yourself, your collegues and your organisation. Think about what makes you take an instant like or dislike to someone when you first meet them. Signals may be through eye contact directly at the person to whom you are talking, not allowing your eyes to any body lanuguage.

Verbal communication- This needs to be effective and appropirate for the situation. You must know when to use techinal or specialist terms and when to provide simple explanations is easily understood English. Some commuications are formal, such as in meetings, while others may be more informal, such as working with colleagues.

Questioning Techniques- When trying to help those with it problmes or find out what is required for a new system, careful questioning should help to acuire the information needed.

Written- Written communication is usually more casul and spontaneous it can also be formal and it can be a letter or application for a job .

Barriers to communication- Some circuumstances prevent the message being given or recieved. They can include Noise, Language and pyhsical barriers.