What is more important to our customers in our stores ?

Staff showing a genuine personal interest in me

Staff sharing in the excitement of my holiday

Availability of appointments to talk to relevant consultants

Staff recommending appropriate holidays for me

Having attractive offers on specific holidays

Ease of getting to the store/convenient locations

Offering a wide range of different tour operators/holiday providers

Clearly explained pricing and what is included

Staff displaying expert product knowledge

Availability of a private consultation area

Attractiveness and appeal of window displays

Test

Team Exercise

Mat Wilde 6 preguntas Actualizado el 19 feb 2016

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1What is more important to our customers in our stores ?
1. AStaff showing a genuine personal interest in me
2. BStaff sharing in the excitement of my holiday
2What is more important to our customers in our stores ?
1. AStaff recommending appropriate holidays for me
2. BAvailability of appointments to talk to relevant consultants
3What is more important to our customers in our stores ?
1. AEase of getting to the store/convenient locations
2. BHaving attractive offers on specific holidays
4What is more important to our customers in our stores ?
1. ASpeed of the booking process
2. BOffering a wide range of different tour operators/holiday providers
5What is more important to our customers in our stores ?
1. AClearly explained pricing and what is included
2. BStaff displaying expert product knowledge
6What is more important to our customers in our stores ?
1. AAttractiveness and appeal of window displays
2. BAvailability of a private consultation area