Which of the following is often a cost of poor quality ?

a) positive word-of-mouth recommendation

d) higher customer satisfaction

Test

Quality

nadia_delorme 3 preguntas

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1Which of these factors is a tangible feature of quality ?
1. Aa) durability
2. Bb) exclusiveness
3. Cc) image
4. Dd) reputation
2Which of these factors is an intangible feature of quality ?
1. Aa) additional features
2. Bb) after-sales service
3. Cc) brand
4. Dd) reliability
3Which of the following is often a cost of poor quality ?
1. Aa) positive word-of-mouth recommendation
2. Bb) more claims on warranties
3. Cc) lower level of scraps
4. Dd) higher customer satisfaction