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Unit Three Management Skills of Communication
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- 1Communicationsrefer to the transfer of information between people and organisations.
- 2Communication mediumRefers to the actual method used to send the message or data.
- 3Internal CommunicationUsed to communicate between staff in the same business
- 4External CommunicationUsed to communicate with people outside the business, such as customers, suppliers, investors, government and the general public.
- 5Communication ChannelsThe routes in an organisation through which information flows between people.
- 6Upward Communicationrefer to staff reporting up the chain of command to their supervisors and managers.
- 7Downward CommunicationMessages sent down the chain of command from managers to their subordinates.
- 8Horizontal CommunicationTravel between people of the same rank and authority in the chain of command.
- 9Formal CommunicationPasses through the approved channels of communication, such as memos, reports, formal meeting, noticeboards, etc.
- 10Informal CommunicationsRefers to the informal network of communications that exists within every organisation and industry.
- 11Business MeetingsOccur when two or more people get together to communicate with one another.
- 12ChairpersonResponsible for the correct running of a meeting.
- 13AgendaSummary list of all the items to be dealt with at the meeting.
- 14QuorumThe minimum number of people who must attend before an official meeting can begin.
- 15MemosShort written notes about one particular issue.
- 16ReportsWritten documents about a specific topic or issue and sent to a specific person or group.
- 17Graphic designIncludes using computer software to make it easier for businesses to communicate information visually.
- 18Data Protection Act 1988Requires that any organisation storing information on other people on computer or in manual files must ensure that the information is accurate and kept up to date.
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- Flashcards for unit three management skills of communication
- Creado por
- Rachel Hunt · nov 2016
- Actualizado
- 18 ene 2017
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